Deskripsi pekerjaan
About the role PT Aum Yoga Retreat is seeking an Resort Assistant Manager to join our dynamic hospitality team in Ubud, Bali. This is a full-time position that plays a crucial role in ensuring exceptional guest experiences from the moment of booking through to departure. You will be instrumental in managing our reservations operations and fostering strong guest relationships, directly contributing to the success and reputation of our wellness retreat centre. This role combines operational management with guest-facing responsibilities, requiring both organisational excellence and genuine hospitality service skills. About us PT Aum Yoga Retreat is a premier wellness and yoga retreat destination located in the heart of Ubud, Bali. We are committed to providing transformative experiences for our guests through authentic yoga practices, holistic wellness programmes, and immersive cultural experiences. Our retreat centre combines traditional Balinese hospitality with modern wellness offerings, creating a sanctuary for personal growth and rejuvenation. We pride ourselves on our dedication to guest satisfaction, cultural integrity, and creating a welcoming environment for visitors from around the world seeking meaningful wellness experiences. What you'll be doing Supervise and oversee the reservation operations, ensuring all booking enquiries via email, telephone, and online platforms are handled efficiently, professionally, and in accordance with company standards. Support the Resort Manager in overseeing the daily operations of the resort, ensuring exceptional guest experiences and smooth coordination across all departments. Monitor reservation activities and guest communication to ensure booking accuracy, timely responses, and compliance with company service standards. Oversee guest arrivals and departures, ensuring check-in, check-out, and overall guest interactions are delivered efficiently and professionally. Act as the primary point of contact for escalated guest concerns, resolving issues promptly while maintaining high levels of guest satisfaction and service recovery. Coordinate closely with Housekeeping, Front Office, Wellness, Food & Beverage, and other operational departments to ensure seamless guest experiences. Supervise the Reservations and Guest Relations team, providing guidance, coaching, and performance support to maintain consistent service excellence. Monitor occupancy levels, room availability, and operational readiness, working with relevant departments to maximise efficiency and guest satisfaction.
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 10.000.000 – Rp 15.000.000 per month