Deskripsi pekerjaan
Posisi ini bertanggung jawab penuh atas operasional dan kinerja restoran secara keseluruhan. Anda akan memastikan kelancaran operasional harian, manajemen tim yang kuat, serta kepuasan tamu. Tugas utama meliputi pemantauan operasional Front of House (FOH) dan Back of House (BOH), termasuk layanan, dapur, kebersihan, dan alur kerja. Anda juga bertanggung jawab mengelola alokasi tenaga kerja, kualitas makanan, biaya operasional (food cost & labor cost), serta menangani keluhan tamu dan memastikan seluruh standar operasional (SOP) serta kebijakan perusahaan diimplementasikan dengan baik.
Tanggung jawab: Monitor daily restaurant operations untuk memastikan seluruh area berjalan sesuai SOP dan standar perusahaan; Monitor FOH & BOH operations, termasuk service, kitchen, cleanliness, preparation, dan workflow; Monitor staff attendance, manpower allocation, shift schedule, and productivity; Monitor food quality, service quality, guest experience, and operational standards; Conduct regular operational checks dan segera follow up jika ditemukan issue; Coordinate with Kitchen, Service, HR, Finance, and other departments to resolve operational problems; Monitor stock, wastage, food cost, labor cost, and other operational expenses; Monitor daily sales performance and identify opportunities to improve revenue; Ensure all SOP, hygiene, safety, and company policies are properly implemented; Handle and resolve guest complaints and operational incidents; Monitor team performance and ensure managers/supervisors properly follow up on their responsibilities; Identify operational risks before they become bigger issues and propose solutions to management; Prepare and submit daily/weekly operational reports to management; Follow up on all action points until they are fully resolved; Ensure smooth coordination between departments and prevent operational conflicts or communication gaps; Support management in implementing new operational projects, processes, and improvements.
Tanggung jawab
- Monitor daily restaurant operations untuk memastikan seluruh area berjalan sesuai SOP dan standar perusahaan
- Monitor FOH & BOH operations, termasuk service, kitchen, cleanliness, preparation, dan workflow
- Monitor staff attendance, manpower allocation, shift schedule, and productivity
- Monitor food quality, service quality, guest experience, and operational standards
- Conduct regular operational checks dan segera follow up jika ditemukan issue
- Coordinate with Kitchen, Service, HR, Finance, and other departments to resolve operational problems
- Monitor stock, wastage, food cost, labor cost, and other operational expenses
- Monitor daily sales performance and identify opportunities to improve revenue
- Ensure all SOP, hygiene, safety, and company policies are properly implemented
- Handle and resolve guest complaints and operational incidents
- Monitor team performance and ensure managers/supervisors properly follow up on their responsibilities
- Identify operational risks before they become bigger issues and propose solutions to management
- Prepare and submit daily/weekly operational reports to management
- Follow up on all action points until they are fully resolved
- Ensure smooth coordination between departments and prevent operational conflicts or communication gaps
- Support management in implementing new operational projects, processes, and improvements
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 18.000.000 – Rp 20.000.000 per month