Hotel Business Operations Manager – Reserved Unit

About the role PT Delonix Group Indonesia is seeking a Hotel Business Operations Manager – Reserved Unit to join our dynamic hospitality team. This is a full-time position based in West Jakarta, Jakarta. As Hotel Business Operations Manager, you will be responsible for overseeing the operational efficiency and profitability of our reserved unit whilst maintaining exceptional service standards and guest satisfaction. This role is pivotal in driving operational excellence and ensuring seamless day-to-day management of hotel operations, reporting directly to senior management and serving as a key strategic partner in the hotel's success.

Key responsibilities Oversee daily hotel operations to ensure smooth functioning of all departments and adherence to company policies and procedures Monitor financial performance of the reserved unit, including revenue management, cost control and profitability analysis

Supervise and coordinate with department heads across rooms, food and beverage, housekeeping and maintenance to optimise service delivery Implement and maintain operational standards and quality assurance protocols to ensure guest satisfaction and loyalty Manage staffing requirements, training programmes and performance management for the reserved unit team

Handle guest relations, complaints resolution and escalation management with professionalism and discretion Develop and execute strategies to enhance occupancy rates, average daily rate and revenue per available room Maintain comprehensive records, reports and documentation of operational metrics and performance indicators

Ensure compliance with health, safety and regulatory requirements across all operational areas Collaborate with senior management on strategic planning, budgeting and business development initiatives What we're looking for