Deskripsi pekerjaan
Job Description Handling customerโs daily transaction (Subscription, reedemption, and switching) and input data transaction to the system Calculate Net Asset value of each mutual fund product for internal update and report Complete KYC on boarding for new and pre-exiting customer (KYC Refresh) by reviewing customer documentation either individual or institutional customers Handle CS end-to-end process, including complaints and inquiries from customers also manage and resolve customer-related issues and escalations Introduce and offer the accurate information about company services and products to customer Archive customer documents and transactions Support Sales & Marketing
Tanggung jawab: Handling customerโs daily transaction (Subscription, reedemption, and switching) and input data transaction to the system; Calculate Net Asset value of each mutual fund product for internal update and report; Complete KYC on boarding for new and pre-exiting customer (KYC Refresh) by reviewing customer documentation either individual or institutional customers; Handle CS end-to-end process, including complaints and inquiries from customers also manage and resolve customer-related issues and escalations; Introduce and offer the accurate information about company services and products to customer; Archive customer documents and transactions; Support Sales & Marketing team; Bachelor Degree in ๐ ๐ฎ๐ฟ๐ธ๐ฒ๐๐ถ๐ป๐ด, ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐, ๐๐ผ๐บ๐บ๐๐ป๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป๐, ๐ผ๐ฟ any relevants degree; Having minimal ๐ฎ-๐ฏ๐๐ฒ๐ฎ๐ฟ๐ ๐ฒ๐ ๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ๐ฑ in capital market or asset management; Demonstrates sound knowledge of Know Your Customer (KYC) requirements; Having strong customer service orientation with the ability to handle client inquiries and complaints professionally and effectively; Expertise in communication, negotiation and problem solving skill; Good integrity and professional conduct (no record of capital market violations); Willing to work onsite in Jakarta.
Tanggung jawab
- Handling customerโs daily transaction (Subscription, reedemption, and switching) and input data transaction to the system
- Calculate Net Asset value of each mutual fund product for internal update and report
- Complete KYC on boarding for new and pre-exiting customer (KYC Refresh) by reviewing customer documentation either individual or institutional customers
- Handle CS end-to-end process, including complaints and inquiries from customers also manage and resolve customer-related issues and escalations
- Introduce and offer the accurate information about company services and products to customer
- Archive customer documents and transactions
- Support Sales & Marketing team
- Bachelor Degree in ๐ ๐ฎ๐ฟ๐ธ๐ฒ๐๐ถ๐ป๐ด, ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐, ๐๐ผ๐บ๐บ๐๐ป๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป๐, ๐ผ๐ฟ any relevants degree
- Having minimal ๐ฎ-๐ฏ๐๐ฒ๐ฎ๐ฟ๐ ๐ฒ๐ ๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ๐ฑ in capital market or asset management
- Demonstrates sound knowledge of Know Your Customer (KYC) requirements
- Having strong customer service orientation with the ability to handle client inquiries and complaints professionally and effectively
- Expertise in communication, negotiation and problem solving skill
- Good integrity and professional conduct (no record of capital market violations)
- Willing to work onsite in Jakarta
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi