Deskripsi pekerjaan
English Customer Service Agent bertugas mendukung operasi e-commerce perusahaan yang sedang berkembang melalui saluran non-pesan suara (non-voice channels) dalam bahasa Inggris. Peran ini membutuhkan dedikasi, orientasi tinggi terhadap pelanggan, serta kenyamanan bekerja dalam lingkungan shift malam untuk membantu menjawab berbagai pertanyaan dan kebutuhan konsumen secara profesional.
Tanggung jawab: Handle customer inquiries via non voice channels in English; Assist with order tracking, product information, returns, refunds, and issue resolution; Deliver prompt, accurate, and empathetic responses to customer questions; Work collaboratively with internal teams to escalate or resolve issues; Maintain clear records of customer interactions and feedback.
Tanggung jawab
- Handle customer inquiries via non voice channels in English
- Assist with order tracking, product information, returns, refunds, and issue resolution
- Deliver prompt, accurate, and empathetic responses to customer questions
- Work collaboratively with internal teams to escalate or resolve issues
- Maintain clear records of customer interactions and feedback
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi
Cara melamar
- Lamar melalui platform
- Kirim lamaran melalui email: farda.mardiyah1@concentrix.com
- Buka tautan lamaran resmi