Deskripsi pekerjaan
Kesempatan bergabung sebagai Customer Service Freelance terbuka bagi Anda yang memiliki ketertarikan di bidang layanan pelanggan e-commerce, khususnya untuk menangani interaksi melalui platform belanja online terkemuka seperti Shopee, TikTok Shop, dan Lazada. Tugas utama Anda mencakup memberikan respons yang cepat dan profesional terhadap pertanyaan pelanggan di chat platform, menyajikan informasi yang akurat mengenai produk, promosi, status pesanan, pengiriman, serta penyerahan barang. Anda juga bertanggung jawab menangani keluhan, retur, pengembalian dana, dan pertanyaan purnajual lainnya, melakukan tindak lanjut pada kasus yang belum terselesaikan dengan berkoordinasi bersama tim operasional internal, serta menjaga standar waktu respons yang baik, kualitas pelayanan, dan kepuasan pelanggan secara keseluruhan selama jadwal kerja freelance yang telah disepakati, termasuk saat periode kampanye penjualan.
Tanggung jawab: Respond promptly and professionally to customer inquiries through Shopee, TikTok Shop, and Lazada chat; Provide accurate information about products, promotions, order status, shipping, and delivery; Handle customer complaints, returns, refunds, and other after-sales inquiries; Follow up on unresolved cases and coordinate with the internal operations team when needed; Maintain good response times, service quality, and customer satisfaction; Support customer service coverage during agreed working hours, including campaign periods when scheduled.
Kualifikasi: Previous experience in e-commerce customer service is preferred; Familiarity with Shopee Seller Centre, TikTok Shop Seller Center, or Lazada Seller Center is an advantage; Good written communication and problem-solving skills; Patient, responsible, detail-oriented, and customer-focused; Able to manage multiple customer conversations efficiently; Experience with beauty or cosmetics products is a plus; Available to work according to an agreed freelance schedule.
Tanggung jawab
- Respond promptly and professionally to customer inquiries through Shopee, TikTok Shop, and Lazada chat
- Provide accurate information about products, promotions, order status, shipping, and delivery
- Handle customer complaints, returns, refunds, and other after-sales inquiries
- Follow up on unresolved cases and coordinate with the internal operations team when needed
- Maintain good response times, service quality, and customer satisfaction
- Support customer service coverage during agreed working hours, including campaign periods when scheduled
Kualifikasi
- Previous experience in e-commerce customer service is preferred
- Familiarity with Shopee Seller Centre, TikTok Shop Seller Center, or Lazada Seller Center is an advantage
- Good written communication and problem-solving skills
- Patient, responsible, detail-oriented, and customer-focused
- Able to manage multiple customer conversations efficiently
- Experience with beauty or cosmetics products is a plus
- Available to work according to an agreed freelance schedule
Informasi lowongan
- Tipe pekerjaan
- Part-time
- Gaji
- Negosiasi
- Batas lamaran
- 26 November 2026