Deskripsi pekerjaan
We are a global smart mobility SaaS company with over 2 million subscribers across 23 countries. We are looking for a proactive and customer-focused Customer Relation (B2B) to manage corporate client relationships, deliver excellent customer support, and drive customer satisfaction, retention, and long-term relationships. In this role, you will be responsible for managing corporate client relationships, ensuring high levels of customer satisfaction, and driving retention. You will act as the primary point of contact for B2B clients, requiring strong analytical skills to report on performance and solution-oriented thinking to resolve client issues effectively.
Tanggung jawab: Manage corporate client relationships; Deliver excellent customer support; Drive customer satisfaction, retention, and long-term relationships.
Kualifikasi: 3–5 years of relevant experience in Customer Relations, Customer Service, Customer Retention, Key Account Management, or other B2B customer-facing roles; Experience in BPO, automotive, telematics, fleet management, or SaaS is preferred; Proficient in Microsoft Office, particularly Microsoft Excel; Strong analytical and reporting skills; Customer-centric and solution-oriented; Excellent verbal and written communication skills; Able to communicate effectively in English, both spoken and written; Proactive, organized, self-motivated, and able to work collaboratively.
Tanggung jawab
- Manage corporate client relationships
- Deliver excellent customer support
- Drive customer satisfaction, retention, and long-term relationships
Kualifikasi
- 3–5 years of relevant experience in Customer Relations, Customer Service, Customer Retention, Key Account Management, or other B2B customer-facing roles
- Experience in BPO, automotive, telematics, fleet management, or SaaS is preferred
- Proficient in Microsoft Office, particularly Microsoft Excel
- Strong analytical and reporting skills
- Customer-centric and solution-oriented
- Excellent verbal and written communication skills
- Able to communicate effectively in English, both spoken and written
- Proactive, organized, self-motivated, and able to work collaboratively
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi