Deskripsi pekerjaan
Job Description : Responding to customer WhatsApp, emails and social media from tools helpdesk Handling customer complaints and resolving issues effectively Identifying customer needs and offering suitable solutions Escalating complex issues to supervisors when necessary Following up merchant by means of Outgoing Message or Outgoing Call Make reports from customers for Complaint, Request and Inquiry cases Requirements : Minimum 1 year of work experience as customer service (banking, fintech, ecommerce) Minimum D3 Ready for shift work Advance to operating MS Excel/G-sheet Excel Customer Oriented
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi