Deskripsi pekerjaan
PT Indonesia Surfaris di Denpasar, Bali, mencari Reservation Agent full-time yang berperan sebagai titik kontak pertama bagi para tamu. Peran ini bertanggung jawab mengelola pemesanan kamar dan paket wisata melalui berbagai saluran, memberikan informasi yang akurat, serta memastikan pengalaman tamu yang luar biasa dan berkesan.
Tanggung jawab: Processing and managing room and package reservations through various booking channels, including telephone, email, online platforms and walk-in enquiries; Providing accurate information about accommodation options, amenities, services, pricing and special offers to prospective guests; Maintaining detailed and organised records of all bookings, guest preferences and special requests in the reservation system; Coordinating with other departments, including housekeeping, front office and management, to ensure smooth check-ins and personalised guest experiences; Handling guest enquiries and complaints with professionalism, diplomacy and a solutions-focused approach; Upselling additional services and packages to maximise revenue whilst meeting guest needs; Confirming reservations with guests and providing them with necessary documentation and pre-arrival information; Monitoring room availability and occupancy rates to optimise bookings; Processing cancellations and amendments to reservations in a timely manner; Maintaining confidentiality and adhering to data protection policies regarding guest information.
Tanggung jawab
- Processing and managing room and package reservations through various booking channels, including telephone, email, online platforms and walk-in enquiries
- Providing accurate information about accommodation options, amenities, services, pricing and special offers to prospective guests
- Maintaining detailed and organised records of all bookings, guest preferences and special requests in the reservation system
- Coordinating with other departments, including housekeeping, front office and management, to ensure smooth check-ins and personalised guest experiences
- Handling guest enquiries and complaints with professionalism, diplomacy and a solutions-focused approach
- Upselling additional services and packages to maximise revenue whilst meeting guest needs
- Confirming reservations with guests and providing them with necessary documentation and pre-arrival information
- Monitoring room availability and occupancy rates to optimise bookings
- Processing cancellations and amendments to reservations in a timely manner
- Maintaining confidentiality and adhering to data protection policies regarding guest information
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 4.500.000 per month
- Batas lamaran
- 14 November 2026