Deskripsi pekerjaan
Sebagai Front Desk Agent, Anda akan menjadi wajah utama hotel dalam memberikan pelayanan kepada tamu. Peran ini mencakup penyambutan tamu, penanganan proses check-in dan check-out, serta pengelolaan reservasi kamar dan transaksi pembayaran secara akurat. Anda juga bertanggung jawab untuk menanggapi pertanyaan, permintaan, maupun keluhan tamu dengan profesional. Selain itu, Anda akan berkoordinasi dengan berbagai departemen internal seperti Housekeeping, F&B, dan Engineering untuk memastikan kenyamanan tamu terjaga. Posisi ini menuntut kemampuan komunikasi yang baik, terutama dalam bahasa Mandarin, serta sikap pelayanan yang prima untuk mendukung operasional harian Front Office.
Tanggung jawab: Welcome and assist guests with check-in, check-out, and other front desk services; Handle guest inquiries, requests, and complaints in a professional and timely manner; Manage room reservations, payments, deposits, and guest accounts accurately; Coordinate with Housekeeping, F&B, Engineering, and other departments to ensure smooth guest services; Support daily Front Office operations and maintain a professional appearance and service attitude.
Kualifikasi: Chinese Speaking.
Tanggung jawab
- Welcome and assist guests with check-in, check-out, and other front desk services
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Manage room reservations, payments, deposits, and guest accounts accurately
- Coordinate with Housekeeping, F&B, Engineering, and other departments to ensure smooth guest services
- Support daily Front Office operations and maintain a professional appearance and service attitude
Kualifikasi
- Chinese Speaking
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi