Deskripsi pekerjaan
Posisi E-Commerce Customer Service Specialist ini berbasis di Jakarta Barat dengan sistem kerja full-time shift. Anda akan bertanggung jawab menangani pertanyaan pelanggan berbasis teks di platform Shopee/TikTok Indonesia, termasuk memberikan informasi mengenai spesifikasi produk, kebijakan pengiriman, promosi, dan hadiah gratis. Selain itu, Anda akan mengelola pertanyaan pesanan, memverifikasi nomor pelacakan, memperbarui status logistik, serta menangani masalah purna jual dasar seperti resolusi keluhan sederhana, manajemen umpan balik negatif, dan koordinasi pengembalian barang. Anda juga diharapkan mencatat FAQ dan masalah umum untuk dilaporkan kepada supervisor.
Tanggung jawab: Handle online text-based customer inquiries on Shopee/TikTok Indonesia; Respond to pre-sales questions; Manage in-sales order inquiries and logistics status; Process basic after-sales issues; Maintain a daily log of frequently asked questions; Escalate complex after-sales cases; Assist with initial return/exchange coordination.
Kualifikasi: At least 1 year of experience in customer service or e-commerce platforms (Shopee, TikTok Shop, Lazada) preferred; Diploma (D3) or above; Indonesian citizen with valid work rights; Native/fluent in Indonesian (Bahasa Indonesia) – both written and spoken.
Tanggung jawab
- Handle online text-based customer inquiries on Shopee/TikTok Indonesia
- Respond to pre-sales questions
- Manage in-sales order inquiries and logistics status
- Process basic after-sales issues
- Maintain a daily log of frequently asked questions
- Escalate complex after-sales cases
- Assist with initial return/exchange coordination
Kualifikasi
- At least 1 year of experience in customer service or e-commerce platforms (Shopee, TikTok Shop, Lazada) preferred
- Diploma (D3) or above
- Indonesian citizen with valid work rights
- Native/fluent in Indonesian (Bahasa Indonesia) – both written and spoken
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- D3
- Gaji
- Rp 5.000.000 – Rp 7.000.000 per month