Deskripsi pekerjaan
as s Customer Service Trainer, you are responsible for plan and conduct training programs for customer service team.
Tanggung jawab: Plan and conduct training programs for both new hires and existing employees based on business needs; Develop and implement Performance Improvement Plans (PIPs) for employees requiring performance enhancement; Design learning programs, administer assessments, and prepare learning outcome reports; Manage the Contact Center Knowledge Base, including creating, updating, categorizing, and archiving content to ensure information remains accurate and up to date; Job Requirements:; Bachelor's degree (S1) in any discipline; Good command of English, both spoken and written; Mandarin proficiency is an advantage; Minimum 1 year of experience in Contact Center, Knowledge Management, or Customer Service; Strong communication, training material development, training delivery, logical analysis, problem-solving, and coordination skills; Highly motivated to learn, detail-oriented, responsible, able to work collaboratively in a team, and familiarity with Knowledge Base systems or chatbots is an advantage.
Tanggung jawab
- Plan and conduct training programs for both new hires and existing employees based on business needs
- Develop and implement Performance Improvement Plans (PIPs) for employees requiring performance enhancement
- Design learning programs, administer assessments, and prepare learning outcome reports
- Manage the Contact Center Knowledge Base, including creating, updating, categorizing, and archiving content to ensure information remains accurate and up to date
- Job Requirements:
- Bachelor's degree (S1) in any discipline
- Good command of English, both spoken and written; Mandarin proficiency is an advantage
- Minimum 1 year of experience in Contact Center, Knowledge Management, or Customer Service
- Strong communication, training material development, training delivery, logical analysis, problem-solving, and coordination skills
- Highly motivated to learn, detail-oriented, responsible, able to work collaboratively in a team, and familiarity with Knowledge Base systems or chatbots is an advantage
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 8.000.000 – Rp 9.000.000 per month