Deskripsi pekerjaan
Posisi Customer Service Training & Product Operations (Mandarin Speaker) bertanggung jawab dalam menganalisis perilaku pengguna serta performa produk guna mengidentifikasi kebutuhan pelatihan dan memberikan solusi dukungan produk yang optimal. Peran ini juga berkolaborasi erat dengan berbagai departemen untuk menyusun materi pelatihan, SOP, serta memastikan keselarasan informasi dengan pembaruan produk di industri layanan keuangan dan e-commerce.
Tanggung jawab: Analyze user behavior and product performance to identify training needs and provide effective product support solutions; Deliver product and customer service training while developing and maintaining training materials, SOPs, and guidelines in Bahasa Indonesia, English, and Mandarin; Collaborate with Product, Operations, and Customer Service teams to ensure training content aligns with product updates and business requirements; Conduct training needs analysis, evaluate training effectiveness, and prepare training reports and performance insights; Continuously improve training programs, knowledge management systems, and customer service processes.
Kualifikasi: Bachelor's degree in Chinese Language, Chinese Literature, Mandarin Education, Translation, Linguistics, Communications, Business, or any related field; Fresh graduates are welcome to apply (Experience in Training, Customer Service, or Product Support within Financial Services and E-commerce industry is a plus); Fluent in Mandarin and English, both spoken and written (HSK 5 or above is preferred); Strong communication, presentation, analytical and problem solving skills with the ability to work in a fast-paced environment; Passionate about Financial Services and E-commerce industries, with experience studying or working in China considered a plus.
Tanggung jawab
- Analyze user behavior and product performance to identify training needs and provide effective product support solutions
- Deliver product and customer service training while developing and maintaining training materials, SOPs, and guidelines in Bahasa Indonesia, English, and Mandarin
- Collaborate with Product, Operations, and Customer Service teams to ensure training content aligns with product updates and business requirements
- Conduct training needs analysis, evaluate training effectiveness, and prepare training reports and performance insights
- Continuously improve training programs, knowledge management systems, and customer service processes
Kualifikasi
- Bachelor's degree in Chinese Language, Chinese Literature, Mandarin Education, Translation, Linguistics, Communications, Business, or any related field
- Fresh graduates are welcome to apply (Experience in Training, Customer Service, or Product Support within Financial Services and E-commerce industry is a plus)
- Fluent in Mandarin and English, both spoken and written (HSK 5 or above is preferred)
- Strong communication, presentation, analytical and problem solving skills with the ability to work in a fast-paced environment
- Passionate about Financial Services and E-commerce industries, with experience studying or working in China considered a plus
Informasi lowongan
- Tipe pekerjaan
- Contract
- Pendidikan
- S1
- Gaji
- Negosiasi