Deskripsi pekerjaan
Posisi ini bertanggung jawab dalam menangani layanan pelanggan untuk pengiriman ekspor melalui jalur laut (ocean export). Anda akan menjadi penghubung utama antara perusahaan dengan pelanggan, perusahaan pelayaran (shipping lines), serta agen luar negeri untuk memastikan proses pengiriman berjalan lancar. Anda harus memiliki pemahaman mendalam mengenai dokumen pengiriman seperti SI, BL, Invoice, Packing List, dan COO. Peran ini menuntut ketelitian tinggi dalam mengelola administrasi ekspor serta kemampuan komunikasi yang baik untuk memastikan koordinasi antar pihak berjalan efektif dan efisien.
Tanggung jawab: Menangani layanan pelanggan ekspor laut; Mengelola dokumen pengiriman (SI, BL, Invoice, Packing List, COO); Berkoordinasi dengan pelanggan, shipping lines, dan agen luar negeri.
Kualifikasi: Minimum S1 in any major; 2 - 3 years of experience in freight forwarding as Export Customer Service; Good understanding of export shipment processes and ocean operations; Familiar with shipping documents such as SI, BL, Invoice, Packing List, and COO; Able to coordinate with customers, shipping lines, and overseas agents; Good English communication skills, both written and verbal; Detail-oriented, responsible, proactive, and well-organized; Able to work independently and as part of a team.
Tanggung jawab
- Menangani layanan pelanggan ekspor laut
- Mengelola dokumen pengiriman (SI, BL, Invoice, Packing List, COO)
- Berkoordinasi dengan pelanggan, shipping lines, dan agen luar negeri
Kualifikasi
- Minimum S1 in any major
- 2 - 3 years of experience in freight forwarding as Export Customer Service
- Good understanding of export shipment processes and ocean operations
- Familiar with shipping documents such as SI, BL, Invoice, Packing List, and COO
- Able to coordinate with customers, shipping lines, and overseas agents
- Good English communication skills, both written and verbal
- Detail-oriented, responsible, proactive, and well-organized
- Able to work independently and as part of a team
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Negosiasi