Deskripsi pekerjaan
As a Contact Center Supervisor, you will responsible for leading team and achieving Contact Center performance targets.
Tanggung jawab: Responsible for achieving Contact Center performance targets; Handle and escalate major incidents or customer complaints to ensure they are resolved effectively; Foster strong teamwork and develop the competencies of mid-level and senior Customer Service representatives; Willing to work in shifts and support operational needs in accordance with business requirements; Job Requirements:; Bachelor's degree (S1) in any discipline; Minimum 1 year of experience as a Contact Center Supervisor or Team Leader; Proficient in both spoken and written Indonesian and English; Mandarin proficiency is an advantage; Proficient in Microsoft Office with strong data analysis, communication, coordination, and customer service orientation skills.
Tanggung jawab
- Responsible for achieving Contact Center performance targets
- Handle and escalate major incidents or customer complaints to ensure they are resolved effectively
- Foster strong teamwork and develop the competencies of mid-level and senior Customer Service representatives
- Willing to work in shifts and support operational needs in accordance with business requirements
- Job Requirements:
- Bachelor's degree (S1) in any discipline
- Minimum 1 year of experience as a Contact Center Supervisor or Team Leader
- Proficient in both spoken and written Indonesian and English; Mandarin proficiency is an advantage
- Proficient in Microsoft Office with strong data analysis, communication, coordination, and customer service orientation skills
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 12.000.000 – Rp 15.000.000 per month