Deskripsi pekerjaan
The Retail Operation Supervisor is responsible for managing end-to-end store operations, from the initial fit-out and stock-in process to daily store management and performance monitoring. This role requires a strong ability to translate visual merchandising standards into practical store layouts and coordinate effectively with contractors, landlords, and headquarters. You will be tasked with recruiting and training store staff, ensuring service standards are met, and monitoring daily performance metrics such as sales and shrinkage. The ideal candidate is proactive, capable of solving operational issues, and comfortable working in a fast-paced environment where they must maintain composure under pressure.
Tanggung jawab: Manage end-to-end store preparation and daily operations, from fit-out and stock-in to store opening and ongoing performance; Translate VM and planogram standards into practical store layouts based on store size and site constraints; Coordinate with contractors, landlords, and HQ teams to ensure store opening timelines are met; Plan inventory staging, stock counts, POS (iSeller) setup, and opening-day operational readiness; Recruit, train, and manage store staff to ensure sufficient staffing and service standards; Monitor daily store performance, including sales, shrinkage, staffing, VM compliance, and customer service; Identify operational issues and underperformance early, and propose practical solutions or remediation plans; Ensure compliance with company standards while escalating deviations or issues that require HQ support.
Kualifikasi: Bachelor’s degree (S1) in Business, Management, Retail Management, or related fields.; Minimum 2 years of experience in retail, lifestyle, beauty, accessories, FMCG, or other fast-moving consumer businesses.; Experience in store operations and/or new store opening is preferred.; Strong ownership, execution, problem-solving, and communication skills.; Open to feedback and able to turn feedback into action.; Able to stay composed under pressure and proactively raise problems with proposed solutions.; Comfortable working with incomplete plans and using good judgment to fill the gaps..
Tanggung jawab
- Manage end-to-end store preparation and daily operations, from fit-out and stock-in to store opening and ongoing performance
- Translate VM and planogram standards into practical store layouts based on store size and site constraints
- Coordinate with contractors, landlords, and HQ teams to ensure store opening timelines are met
- Plan inventory staging, stock counts, POS (iSeller) setup, and opening-day operational readiness
- Recruit, train, and manage store staff to ensure sufficient staffing and service standards
- Monitor daily store performance, including sales, shrinkage, staffing, VM compliance, and customer service
- Identify operational issues and underperformance early, and propose practical solutions or remediation plans
- Ensure compliance with company standards while escalating deviations or issues that require HQ support
Kualifikasi
- Bachelor’s degree (S1) in Business, Management, Retail Management, or related fields.
- Minimum 2 years of experience in retail, lifestyle, beauty, accessories, FMCG, or other fast-moving consumer businesses.
- Experience in store operations and/or new store opening is preferred.
- Strong ownership, execution, problem-solving, and communication skills.
- Open to feedback and able to turn feedback into action.
- Able to stay composed under pressure and proactively raise problems with proposed solutions.
- Comfortable working with incomplete plans and using good judgment to fill the gaps.
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Rp 6.000.000 – Rp 8.000.000 per month
Cara melamar
- Lamar melalui platform
- Kirim lamaran melalui email: recruitment@sinunet.id
- Buka tautan lamaran resmi