Senior Customer Operations

Senior Customer Operations Join Algonova and Help Build Smarter Customer Operations with AI 🚀 We are a fast-moving and impact-driven education company focused on helping students grow through technology, operational excellence, and continuous innovation.

We're looking for a proactive, data-driven, and customer-focused Senior Customer Operations to improve customer operations, optimize team performance, and enhance the customer experience. You'll also have the opportunity to leverage AI and automation to streamline workflows, improve operational efficiency, and support continuous improvement initiatives. This role is ideal for someone who enjoys solving operational challenges, analyzing customer and performance metrics, coaching teams, and finding smarter ways to deliver an excellent customer experience.

Benefits 💰 Salary: Up to IDR 15,000,000 / Month 🌍 Fully Remote

📈 High ownership & fast-growth environment 🤖 Opportunity to work with AI-powered tools and automation initiatives What You'll Do

* Monitor and optimize daily customer operations to ensure excellent service quality. * Analyze operational metrics such as SLA, response time, resolution time, CSAT, and customer retention. * Review customer conversations, identify trends, and recommend improvements to service quality.