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Product Support Engineer

PT Himalaya Everest Jaya Jakarta Barat, DKI Jakarta

Deskripsi pekerjaan

Perform condition assessment of electric motors such as basic electrical/mechanical diagnostics.

Tanggung jawab: Conduct customer site visits to inspect, evaluate, troubleshoot, and support industrial products including electric motors, inverters, PLC systems, and related equipment; Perform condition assessment and technical inspection including ampere measurement, vibration monitoring, temperature checking, parameter verification, and basic electrical/mechanical diagnostics; Carry out preventive and corrective maintenance, troubleshooting, and fault analysis to identify root causes and implement corrective actions; Support installation, commissioning, testing, parameter setting, and start-up activities at customer sites; Configure and provide technical support for inverter and PLC applications based on customer operational requirements; Provide technical consultation and explain product operation, maintenance procedures, and best practices to customers; Prepare service reports, maintenance records, inspection findings, and technical documentation regularly; Coordinate with internal teams regarding spare parts requirements, warranty support, service schedules, and technical issues; Deliver after-sales technical support to ensure product reliability, customer satisfaction, and long-term product performance; Build and maintain good relationships with customers through responsive and professional technical support; Minimum Diploma (D3) or Bachelor’s Degree (S1) in Electrical Engineering, Mechatronics, Mechanical Engineering, Automation Engineering, or related field; Minimum 1–2 years of experience in Technical Support, Field Service, Maintenance, Automation, Control System, or After-Sales Service is preferred; Electric Motors & Rotating Equipment; Inverters / Variable Frequency Drives (VFD); PLC and Industrial Automation Systems; Familiar with troubleshooting, installation, commissioning, and maintenance activities; Able to read electrical drawings, technical manuals, and control schematics; Willing to work in a mobile role and perform customer visits across assigned areas; Strong communication skills with a customer-oriented mindset; Own a motorcycle, able to ride, and possess a valid motorcycle driving license (SIM C); Experienced in preparing service reports and maintenance documentation; Demonstrate good discipline, responsibility, teamwork, and professional attitude; Good understanding of at least one of the following areas:.

Tanggung jawab

  • Conduct customer site visits to inspect, evaluate, troubleshoot, and support industrial products including electric motors, inverters, PLC systems, and related equipment
  • Perform condition assessment and technical inspection including ampere measurement, vibration monitoring, temperature checking, parameter verification, and basic electrical/mechanical diagnostics
  • Carry out preventive and corrective maintenance, troubleshooting, and fault analysis to identify root causes and implement corrective actions
  • Support installation, commissioning, testing, parameter setting, and start-up activities at customer sites
  • Configure and provide technical support for inverter and PLC applications based on customer operational requirements
  • Provide technical consultation and explain product operation, maintenance procedures, and best practices to customers
  • Prepare service reports, maintenance records, inspection findings, and technical documentation regularly
  • Coordinate with internal teams regarding spare parts requirements, warranty support, service schedules, and technical issues
  • Deliver after-sales technical support to ensure product reliability, customer satisfaction, and long-term product performance
  • Build and maintain good relationships with customers through responsive and professional technical support
  • Minimum Diploma (D3) or Bachelor’s Degree (S1) in Electrical Engineering, Mechatronics, Mechanical Engineering, Automation Engineering, or related field
  • Minimum 1–2 years of experience in Technical Support, Field Service, Maintenance, Automation, Control System, or After-Sales Service is preferred
  • Electric Motors & Rotating Equipment
  • Inverters / Variable Frequency Drives (VFD)
  • PLC and Industrial Automation Systems
  • Familiar with troubleshooting, installation, commissioning, and maintenance activities
  • Able to read electrical drawings, technical manuals, and control schematics
  • Willing to work in a mobile role and perform customer visits across assigned areas
  • Strong communication skills with a customer-oriented mindset
  • Own a motorcycle, able to ride, and possess a valid motorcycle driving license (SIM C)
  • Experienced in preparing service reports and maintenance documentation
  • Demonstrate good discipline, responsibility, teamwork, and professional attitude
  • Good understanding of at least one of the following areas:

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Tipe pekerjaan
Full-time
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