Deskripsi pekerjaan
Posisi Outlet Performance Specialist menuntut keterlibatan aktif dalam memantau operasional harian secara real-time, menegakkan standar layanan, menyusun laporan performa secara berkala, serta mendorong penyelesaian kendala operasional di lapangan. Peran ini sangat strategis untuk memastikan seluruh prosedur dan standar layanan dari kantor pusat dapat diterapkan secara konsisten di setiap cabang. Tanggung jawab utama meliputi pemantauan data ketepatan waktu operasional di setiap tahap pengiriman mulai dari pengambilan hingga bukti penerimaan, memastikan kepatuhan prosedur di outlet cabang, menyusun laporan harian hingga bulanan terkait kualitas layanan, serta menindaklanjuti berbagai masalah operasional seperti kiriman hilang, rusak, maupun keluhan pelanggan.
Tanggung jawab: Monitor real-time operational timeliness data across each delivery stage, including pickup, handover, receipt, delivery, and proof of delivery; Ensure the implementation of operational procedures and service standards established by headquarters across branch outlets; Prepare daily, weekly, and monthly reports on operational timeliness and service quality using system data; Follow up on and drive improvements in operational issues, including lost or damaged shipments and customer complaints; Requirements:.
Kualifikasi: Bachelor's degree or above, preferably in Logistics Management, Supply Chain Management, Data Analysis, or a related field; Fresh graduates are welcome to apply; Proficient in Microsoft Excel and PowerPoint, with basic data analysis skills; Fluent in Indonesian, with good spoken and written Mandarin skills.
Tanggung jawab
- Monitor real-time operational timeliness data across each delivery stage, including pickup, handover, receipt, delivery, and proof of delivery
- Ensure the implementation of operational procedures and service standards established by headquarters across branch outlets
- Prepare daily, weekly, and monthly reports on operational timeliness and service quality using system data
- Follow up on and drive improvements in operational issues, including lost or damaged shipments and customer complaints
- Requirements:
Kualifikasi
- Bachelor's degree or above, preferably in Logistics Management, Supply Chain Management, Data Analysis, or a related field
- Fresh graduates are welcome to apply
- Proficient in Microsoft Excel and PowerPoint, with basic data analysis skills
- Fluent in Indonesian, with good spoken and written Mandarin skills
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Negosiasi