Deskripsi pekerjaan
Posisi Operations Support Specialist (Remote, Overnight) membutuhkan profesional yang handal dan berkomitmen tinggi dengan kemampuan komunikasi bahasa Inggris yang kuat untuk bekerja secara mandiri dari rumah pada shift malam. Peran ini melibatkan volume panggilan telepon yang tinggi untuk berinteraksi langsung dengan pelanggan serta menangani berbagai tugas administratif dan operasional harian secara akurat.
Tanggung jawab: Support daily operational and administrative tasks across assigned functions; Handle job scheduling and coordination, including managing a high volume of customer appointments; Make and handle a high volume of outbound and inbound phone calls with customers throughout the shift; Communicate directly with customers by phone in English for scheduling, confirmations, reschedules, follow-ups, and other operational needs; Communicate directly with customers via phone, email, or messaging platforms for scheduling, confirmations, reschedules, and follow-ups; Handle customer inquiries and basic complaints in a professional and timely manner; Maintain accurate records, schedules, and updates in internal systems; Collaborate with internal teams to ensure operational tasks are completed accurately and on time; Adapt quickly to changing priorities in a fast-paced, overnight operational environment.
Kualifikasi: 2+ years of experience in Administrative/Customer Service Roles; Strong English communication skills, with a clear and professional voice; Comfortable making and handling a high volume of phone calls in English; Previous experience in phone-based customer service, appointment setting, telemarketing, inside sales, dispatch, scheduling, or similar roles is highly relevant; Willing and able to work overnight shifts (to match client time zones); Able to work independently in a remote environment; Reliable internet connection with good network speed for remote work readiness; College-educated candidates from any background are welcome to apply; Disciplined, responsible, and reliable; Fast learner who is comfortable handling varied task; Confident communicating with customers and handling scheduling-related interactions; Able to handle high-volume, repetitive operational tasks under tight time constraints; Must be comfortable spending a significant portion of the workday making and handling phone calls; Comfortable making outbound calls and communicate directly with customers; Technical Requirements:; Must have a personal reliable laptop or computer suitable for remote work; Stable and reliable internet connection; Quiet and professional work environment; Backup connectivity or power solutions to ensure minimal disruption; Working Schedule; Monday to Friday; 8 AM - 4 PM CST (9 PM - 5 AM WIB).
Tanggung jawab
- Support daily operational and administrative tasks across assigned functions
- Handle job scheduling and coordination, including managing a high volume of customer appointments
- Make and handle a high volume of outbound and inbound phone calls with customers throughout the shift
- Communicate directly with customers by phone in English for scheduling, confirmations, reschedules, follow-ups, and other operational needs
- Communicate directly with customers via phone, email, or messaging platforms for scheduling, confirmations, reschedules, and follow-ups
- Handle customer inquiries and basic complaints in a professional and timely manner
- Maintain accurate records, schedules, and updates in internal systems
- Collaborate with internal teams to ensure operational tasks are completed accurately and on time
- Adapt quickly to changing priorities in a fast-paced, overnight operational environment
Kualifikasi
- 2+ years of experience in Administrative/Customer Service Roles
- Strong English communication skills, with a clear and professional voice
- Comfortable making and handling a high volume of phone calls in English
- Previous experience in phone-based customer service, appointment setting, telemarketing, inside sales, dispatch, scheduling, or similar roles is highly relevant
- Willing and able to work overnight shifts (to match client time zones)
- Able to work independently in a remote environment
- Reliable internet connection with good network speed for remote work readiness
- College-educated candidates from any background are welcome to apply
- Disciplined, responsible, and reliable
- Fast learner who is comfortable handling varied task
- Confident communicating with customers and handling scheduling-related interactions
- Able to handle high-volume, repetitive operational tasks under tight time constraints
- Must be comfortable spending a significant portion of the workday making and handling phone calls
- Comfortable making outbound calls and communicate directly with customers
- Technical Requirements:
- Must have a personal reliable laptop or computer suitable for remote work
- Stable and reliable internet connection
- Quiet and professional work environment
- Backup connectivity or power solutions to ensure minimal disruption
- Working Schedule
- Monday to Friday
- 8 AM - 4 PM CST (9 PM - 5 AM WIB)
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- D1
- Gaji
- Rp 7.000.000 – Rp 9.000.000 per month