L1 Engineer - Server X86 & Appliance

Deskripsi Pekerjaan

Tanggung Jawab

• Monitor server performance (CPU utilization, memory, disk I/O) and hardware health in real time using monitoring tools or management consoles (such as iLO, iDRAC, IPMI)
• Ensure that the physical conditions of the servers in the rack, including ambient temperature and power supply (PSU) status, remain within normal limits to prevent hardware failure
• Handle incidents and service requests through the ticketing system in accordance with priorities and SLA targets
• Perform initial recovery procedures in accordance with established work instructions to minimize service downtime
• Perform basic troubleshooting and initial diagnostics on system failures, such as basic connectivity issues, login failures, or indications of hardware component failure (e.g., predictive disk failure)
• Execute standard changes, implementing low-risk changes such as restarting services, basic account configurations, or minor setting adjustments in accordance with relevant team approvals
• Escalate issues quickly and accurately to the L2 team if the problem cannot be resolved or if there are signs of hardware failure
• Update ticketing and logbook; ensure that every activity, corrective action, and incident status is properly recorded and that the Operational Logbook is filled out for handover purposes
• Support preventive maintenance activities
• Requirements:
• Minimum Diploma/Associate Degree in Computer Science, Computer Engineering, Informatics Engineering, or a relevant IT field
• Minimum 1 year of experience in infrastructure/server. Fresh graduates are welcome to apply and for fresh graduates, a minimum GPA of 3.00 is required
• Basic Linux or Windows Server knowledge
• Basic hardware understanding (Dell, HPE, etc.)
• Basic networking knowledge and familiarity with monitoring tools
• English Proficiency: Must be able to read technical documents (manuals) and write incident chronology reports in English
• Willing to work in 24/7 shifts and able to adapt quickly to new technologies
• Willing to be assigned to customer sites
• Strong analytical skills to handle high-pressure situations and resolve issues rapidly
• This role requires acceptance of a contract-based employment status
• Nice to have:
• Experience in Telco or Data Center (DC) environments
• Basic scripting skills (e.g., Bash, Python, or PowerShell)
• Familiarity with ITSM tools (e.g., ServiceNow, Jira, or Remedy)