Deskripsi pekerjaan
Provide L1 frontline support for X86 servers & appliances. Troubleshoot hardware/software issues, manage incidents, and ensure system uptime.
Tanggung jawab: Monitor server performance (CPU utilization, memory, disk I/O) and hardware health in real time using monitoring tools or management consoles (such as iLO, iDRAC, IPMI); Ensure that the physical conditions of the servers in the rack, including ambient temperature and power supply (PSU) status, remain within normal limits to prevent hardware failure; Handle incidents and service requests through the ticketing system in accordance with priorities and SLA targets; Perform initial recovery procedures in accordance with established work instructions to minimize service downtime; Perform basic troubleshooting and initial diagnostics on system failures, such as basic connectivity issues, login failures, or indications of hardware component failure (e.g., predictive disk failure); Execute standard changes, implementing low-risk changes such as restarting services, basic account configurations, or minor setting adjustments in accordance with relevant team approvals; Escalate issues quickly and accurately to the L2 team if the problem cannot be resolved or if there are signs of hardware failure; Update ticketing and logbook; ensure that every activity, corrective action, and incident status is properly recorded and that the Operational Logbook is filled out for handover purposes; Support preventive maintenance activities; Requirements:; Minimum Diploma/Associate Degree in Computer Science, Computer Engineering, Informatics Engineering, or a relevant IT field; Minimum 1 year of experience in infrastructure/server. Fresh graduates are welcome to apply and for fresh graduates, a minimum GPA of 3.00 is required; Basic Linux or Windows Server knowledge; Basic hardware understanding (Dell, HPE, etc.); Basic networking knowledge and familiarity with monitoring tools; English Proficiency: Must be able to read technical documents (manuals) and write incident chronology reports in English; Willing to work in 24/7 shifts and able to adapt quickly to new technologies; Willing to be assigned to customer sites; Strong analytical skills to handle high-pressure situations and resolve issues rapidly; This role requires acceptance of a contract-based employment status; Nice to have:; Experience in Telco or Data Center (DC) environments; Basic scripting skills (e.g., Bash, Python, or PowerShell); Familiarity with ITSM tools (e.g., ServiceNow, Jira, or Remedy).
Tanggung jawab
- Monitor server performance (CPU utilization, memory, disk I/O) and hardware health in real time using monitoring tools or management consoles (such as iLO, iDRAC, IPMI)
- Ensure that the physical conditions of the servers in the rack, including ambient temperature and power supply (PSU) status, remain within normal limits to prevent hardware failure
- Handle incidents and service requests through the ticketing system in accordance with priorities and SLA targets
- Perform initial recovery procedures in accordance with established work instructions to minimize service downtime
- Perform basic troubleshooting and initial diagnostics on system failures, such as basic connectivity issues, login failures, or indications of hardware component failure (e.g., predictive disk failure)
- Execute standard changes, implementing low-risk changes such as restarting services, basic account configurations, or minor setting adjustments in accordance with relevant team approvals
- Escalate issues quickly and accurately to the L2 team if the problem cannot be resolved or if there are signs of hardware failure
- Update ticketing and logbook; ensure that every activity, corrective action, and incident status is properly recorded and that the Operational Logbook is filled out for handover purposes
- Support preventive maintenance activities
- Requirements:
- Minimum Diploma/Associate Degree in Computer Science, Computer Engineering, Informatics Engineering, or a relevant IT field
- Minimum 1 year of experience in infrastructure/server. Fresh graduates are welcome to apply and for fresh graduates, a minimum GPA of 3.00 is required
- Basic Linux or Windows Server knowledge
- Basic hardware understanding (Dell, HPE, etc.)
- Basic networking knowledge and familiarity with monitoring tools
- English Proficiency: Must be able to read technical documents (manuals) and write incident chronology reports in English
- Willing to work in 24/7 shifts and able to adapt quickly to new technologies
- Willing to be assigned to customer sites
- Strong analytical skills to handle high-pressure situations and resolve issues rapidly
- This role requires acceptance of a contract-based employment status
- Nice to have:
- Experience in Telco or Data Center (DC) environments
- Basic scripting skills (e.g., Bash, Python, or PowerShell)
- Familiarity with ITSM tools (e.g., ServiceNow, Jira, or Remedy)
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi