L1 Engineer - OS & Hypervisor

Deskripsi Pekerjaan

Tanggung Jawab

• Issue Escalation: Identify complex issues that cannot be resolved independently and escalate them to the L2 team, providing a complete set of initial analysis logs
• Health Monitoring: Monitor the health and performance of Operating Systems (OS) and Virtual Machines (VMs)
• VM Request Handling: Perform basic VM operations, such as provisioning (creating), deleting, powering on/off, and restarting VMs as requested by users
• SOP Execution: Execute daily operational tasks in accordance with Standard Operating Procedures (SOPs)
• Virtualization Support: Ensure that critical services within the OS, such as DNS, DHCP, or web servers, remain in a "Running" state
• Reporting & Maintenance: Monitor resource usage at the hypervisor level (Host CPU, RAM, storage latency) to ensure no host becomes overloaded and maintain regular checklists
• Requirements:
• Minimum Diploma/Associate's Degree in Computer Science, Computer Engineering, Informatics Engineering, or a relevant IT field
• Minimum 1 year of experience in infrastructure, servers, or OS. Fresh graduates are welcome to apply and for fresh graduates, a minimum GPA of 3.00 is required
• Basic knowledge of Linux or Windows Administration
• Basic knowledge of virtualization technologies (e.g., VMware, KVM, or Hyper-V)
• Familiarity with Command Line Interface (CLI)
• English Proficiency: Must be able to read technical documents (manuals) and write incident chronology reports in English
• Willing to work in 24/7 shifts and able to adapt quickly to new technologies
• Willing to be assigned to customer sites
• Strong analytical skills to handle high-pressure situations and resolve issues rapidly
• This role requires acceptance of a contract-based employment status
• Nice to Have:
• Exposure to VMware/OpenStack or OpenShift
• Basic container / cloud / scripting skills (e.g., Bash or PowerShell)