Deskripsi pekerjaan
Provide L1 support for apps and container environments. Monitor pod status, assist with deployments, and troubleshoot basic service disruptions
Tanggung jawab: Conduct routine monitoring of application health and container platforms (such as Kubernetes or OpenShift) using monitoring tools (e.g., Prometheus, Grafana, or ELK Stack); Handle Service Requests: Serve as the first point of contact for handling service requests from users or the development team through the ticketing system; Perform initial troubleshooting procedures, such as restarting services or redeploying pods, in accordance with applicable Standard Operating Procedures (SOPs); Collect and manage application logs on a regular basis for audit and technical analysis purposes; Conduct an initial review of logs when errors occur to expedite the problem-identification process; Identify complex issues that cannot be resolved at the L1 level and escalate them to the L2 team with complete technical documentation; Requirements :; Minimum Diploma/Associate's Degree in Computer Science, Computer Engineering, Informatics Engineering, or a relevant IT field; Minimum 1 year hands-on experience in application support, entry-level DevOps or similar roles. Fresh graduates are welcome to apply and for fresh graduates, a minimum GPA 3.00 is required; Well-known basic knowledge of Linux; Well-known basic understanding of Docker and Kubernetes; Familiarity with web/app servers (e.g., Nginx, Tomcat); English Proficiency: Must be able to read technical documents (manuals) and write incident chronology reports in English; Willing to work in 24/7 shifts and able to adapt quickly to new technologies; Willing to be assigned to customer sites; Strong analytical skills to handle high-pressure situations and resolve issues rapidly; This role requires acceptance of a contract-based employment status; Nice to have :; Exposure to Open Shift; Basic scripting skills.
Tanggung jawab
- Conduct routine monitoring of application health and container platforms (such as Kubernetes or OpenShift) using monitoring tools (e.g., Prometheus, Grafana, or ELK Stack)
- Handle Service Requests: Serve as the first point of contact for handling service requests from users or the development team through the ticketing system
- Perform initial troubleshooting procedures, such as restarting services or redeploying pods, in accordance with applicable Standard Operating Procedures (SOPs)
- Collect and manage application logs on a regular basis for audit and technical analysis purposes
- Conduct an initial review of logs when errors occur to expedite the problem-identification process
- Identify complex issues that cannot be resolved at the L1 level and escalate them to the L2 team with complete technical documentation
- Requirements :
- Minimum Diploma/Associate's Degree in Computer Science, Computer Engineering, Informatics Engineering, or a relevant IT field
- Minimum 1 year hands-on experience in application support, entry-level DevOps or similar roles. Fresh graduates are welcome to apply and for fresh graduates, a minimum GPA 3.00 is required
- Well-known basic knowledge of Linux
- Well-known basic understanding of Docker and Kubernetes
- Familiarity with web/app servers (e.g., Nginx, Tomcat)
- English Proficiency: Must be able to read technical documents (manuals) and write incident chronology reports in English
- Willing to work in 24/7 shifts and able to adapt quickly to new technologies
- Willing to be assigned to customer sites
- Strong analytical skills to handle high-pressure situations and resolve issues rapidly
- This role requires acceptance of a contract-based employment status
- Nice to have :
- Exposure to Open Shift
- Basic scripting skills
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi