Deskripsi pekerjaan
PT Abadi Sejahtera Finansindo (Singa Fintech) is looking for an IT Support professional to join our team in Tangerang, Banten. This on-site role is critical for maintaining the reliability and performance of our digital platforms and web applications. As an IT Admin/Support, you will monitor system performance, troubleshoot user and system incidents, and support application deployments. You will collaborate closely with internal engineering teams, data/infrastructure specialists, and external vendors to perform root cause analysis and ensure smooth operations. The role also involves managing IT tickets, maintaining technical documentation, and preparing incident reports to support continuous improvement.
Tanggung jawab: Monitor system, application, dashboard, and integration performance; Handle and troubleshoot user and system-related incidents; Perform initial issue analysis and basic data validation; Monitor application processes, reports, data synchronization, and system integrations; Support application deployment, system updates, testing, and user access management; Escalate complex issues to Developer, Data, Infrastructure, or external vendors; Coordinate with internal teams and vendors to resolve technical issues; Identify recurring issues and support Root Cause Analysis (RCA) and preventive actions; Maintain IT tickets, incident records, technical documentation, and troubleshooting guides; Prepare periodic IT support and incident reports.
Tanggung jawab
- Monitor system, application, dashboard, and integration performance
- Handle and troubleshoot user and system-related incidents
- Perform initial issue analysis and basic data validation
- Monitor application processes, reports, data synchronization, and system integrations
- Support application deployment, system updates, testing, and user access management
- Escalate complex issues to Developer, Data, Infrastructure, or external vendors
- Coordinate with internal teams and vendors to resolve technical issues
- Identify recurring issues and support Root Cause Analysis (RCA) and preventive actions
- Maintain IT tickets, incident records, technical documentation, and troubleshooting guides
- Prepare periodic IT support and incident reports
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi