Deskripsi pekerjaan
Astro is a company operating in the logistics and fulfillment sector, focusing on efficient daily hub operations. The Hub Senior Supervisor plays a critical role in managing end-to-end hub activities, including inbound, inventory, outbound, and order fulfillment processes. This position is responsible for ensuring that customer delivery SLAs, operational KPIs, productivity targets, and service quality standards are consistently met. The supervisor will lead and develop Team Leaders, plan manpower and shift schedules, maintain inventory accuracy through cycle counts, and ensure strict quality control for fresh and perishable products. Additionally, the role involves analyzing performance data to drive continuous process improvements and collaborating with cross-functional teams to maintain operational excellence and safety compliance.
Tanggung jawab: Lead end-to-end daily hub operations (inbound, inventory, outbound, and order fulfillment); Ensure customer delivery SLAs, operational KPIs, productivity, and service quality are achieved; Supervise and develop Team Leaders; Plan manpower and shift schedules based on operational needs; Maintain inventory accuracy through stock checks, cycle counts, and warehouse control activities; Ensure quality control of fresh and perishable products to meet company standards; Analyze operational performance and identify improvement opportunities; Drive continuous process improvements; Collaborate with cross-functional teams to optimize processes and ensure compliance; Prepare operational reports and monitor business performance, operational costs, and safety compliance.
Kualifikasi: Minimum High School (SMA/SMK) graduate; a Diploma or Bachelor's degree is a plus; Minimum 2 years of experience in a managerial or supervisory role within warehousing, logistics, fulfillment, or supply chain operations; Experience in logistics, fulfillment, e-commerce, FMCG companies or similar industries is an advantage; Strong analytical and problem-solving skills; Ability to identify operational improvement opportunities and execute process optimization initiatives; Excellent leadership, communication, and stakeholder management skills; Willing to work in a shift-based schedule; Willing to support operations on weekends or public holidays when required; Willing to be assigned or rotated across Greater Jakarta (Jabodetabek) operational hubs.
Tanggung jawab
- Lead end-to-end daily hub operations (inbound, inventory, outbound, and order fulfillment)
- Ensure customer delivery SLAs, operational KPIs, productivity, and service quality are achieved
- Supervise and develop Team Leaders
- Plan manpower and shift schedules based on operational needs
- Maintain inventory accuracy through stock checks, cycle counts, and warehouse control activities
- Ensure quality control of fresh and perishable products to meet company standards
- Analyze operational performance and identify improvement opportunities
- Drive continuous process improvements
- Collaborate with cross-functional teams to optimize processes and ensure compliance
- Prepare operational reports and monitor business performance, operational costs, and safety compliance
Kualifikasi
- Minimum High School (SMA/SMK) graduate; a Diploma or Bachelor's degree is a plus
- Minimum 2 years of experience in a managerial or supervisory role within warehousing, logistics, fulfillment, or supply chain operations
- Experience in logistics, fulfillment, e-commerce, FMCG companies or similar industries is an advantage
- Strong analytical and problem-solving skills
- Ability to identify operational improvement opportunities and execute process optimization initiatives
- Excellent leadership, communication, and stakeholder management skills
- Willing to work in a shift-based schedule
- Willing to support operations on weekends or public holidays when required
- Willing to be assigned or rotated across Greater Jakarta (Jabodetabek) operational hubs
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- SMA/SMK
- Gaji
- Negosiasi