Deskripsi pekerjaan
LUCA Sanur is a hospitality establishment located in Sanur, Bali, committed to delivering exceptional service experiences to its guests. As a Front Office professional, you will serve as the primary point of contact, playing a vital role in maintaining the high standards of hospitality that define the establishment's reputation and success. In this full-time role, you will be responsible for managing the guest journey from arrival to departure. This includes greeting guests with warmth, handling check-in and check-out processes, and providing comprehensive information regarding facilities, local attractions, and dining options. You will also manage reservations, maintain secure guest records, coordinate with housekeeping, and ensure the reception area remains welcoming and organized.
Tanggung jawab: Greeting guests upon arrival with warmth and professionalism, ensuring a positive first impression; Managing the check-in and check-out process efficiently and courteously; Responding to guest inquiries and requests promptly and professionally; Providing information about our facilities, services, local attractions and dining options; Processing reservations and managing the booking system accurately; Maintaining guest records and ensuring confidentiality and data security; Coordinating with housekeeping and other departments to ensure guest satisfaction; Handling guest concerns and complaints with empathy and finding appropriate solutions; Managing key cards, room access and security protocols; Assisting with concierge services, arranging transportation, tours and dining reservations as needed; Maintaining a clean, organised and welcoming reception.
Tanggung jawab
- Greeting guests upon arrival with warmth and professionalism, ensuring a positive first impression
- Managing the check-in and check-out process efficiently and courteously
- Responding to guest inquiries and requests promptly and professionally
- Providing information about our facilities, services, local attractions and dining options
- Processing reservations and managing the booking system accurately
- Maintaining guest records and ensuring confidentiality and data security
- Coordinating with housekeeping and other departments to ensure guest satisfaction
- Handling guest concerns and complaints with empathy and finding appropriate solutions
- Managing key cards, room access and security protocols
- Assisting with concierge services, arranging transportation, tours and dining reservations as needed
- Maintaining a clean, organised and welcoming reception
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp4.000.000 – Rp6.000.000 per month