Deskripsi pekerjaan
Posisi Guest Relation Officer di Canggu ini menuntut kemampuan hospitality yang luar biasa untuk menyambut dan melayani para tamu selama menginap. Anda akan menjadi pusat kontak utama yang memberikan informasi fasilitas properti, aturan rumah, serta panduan area lokal kepada para tamu. Tanggung jawab harian mencakup penanganan proses check-in dan check-out, merespons pertanyaan dan permintaan tamu melalui WhatsApp, telepon, maupun platform booking secara profesional. Selain itu, Anda akan berkoordinasi secara erat dengan tim housekeeping, maintenance, dan operasional untuk memastikan seluruh kebutuhan tamu terpenuhi dengan baik dan keluhan ditangani secara solutif.
Tanggung jawab: Welcome and handle check-in/check-out processes for guests with exceptional hospitality; Explain property facilities, house rules, and local area information; Serve as the main point of contact during guests' stay, responding to inquiries and requests via WhatsApp, phone, or booking platforms; Handle guest complaints promptly, professionally, and with a solution-oriented approach; Coordinate with housekeeping, maintenance, and operations teams to ensure guest needs are met.
Tanggung jawab
- Welcome and handle check-in/check-out processes for guests with exceptional hospitality
- Explain property facilities, house rules, and local area information
- Serve as the main point of contact during guests' stay, responding to inquiries and requests via WhatsApp, phone, or booking platforms
- Handle guest complaints promptly, professionally, and with a solution-oriented approach
- Coordinate with housekeeping, maintenance, and operations teams to ensure guest needs are met
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi