Deskripsi pekerjaan
Guest Services Manager memimpin tim layanan tamu untuk memberikan pengalaman yang luar biasa dan dipersonalisasi. Tanggung jawab mencakup pembinaan anggota tim, penanganan umpan balik tamu secara efektif, serta memastikan seluruh standar layanan perusahaan tetap terjaga di tingkat tertinggi.
Tanggung jawab: Lead the Guest Services team in delivering personalized and exceptional service to guests; Coaching the team; Responding to guest feedback; Maintaining high service standards.
Kualifikasi: Minimum 5–8 years of experience in the same position, preferably in a 4–5 star hotel; Shipboard experience is preferred; Ability to speak additional languages such as Dutch, French, German, Italian, Mandarin, Spanish, or Portuguese will be an advantage; Strong English communication skills; Upload CV File; Upload Experience Letter File.
Tanggung jawab
- Lead the Guest Services team in delivering personalized and exceptional service to guests
- Coaching the team
- Responding to guest feedback
- Maintaining high service standards
Kualifikasi
- Minimum 5–8 years of experience in the same position, preferably in a 4–5 star hotel
- Shipboard experience is preferred
- Ability to speak additional languages such as Dutch, French, German, Italian, Mandarin, Spanish, or Portuguese will be an advantage
- Strong English communication skills
- Upload CV File
- Upload Experience Letter File
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi
Cara melamar
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