Deskripsi pekerjaan
A Guest Relation Officer in a fine dining or luxury hospitality environment serves as the primary point of contact for guests, ensuring a welcoming and professional atmosphere. The role involves managing the entire guest journey from the moment they arrive, including handling table reservations, seating arrangements, and walk-in guests. The officer is responsible for maintaining high standards of service, addressing guest inquiries, managing VIP interactions, and resolving any complaints with professionalism and grace to ensure total guest satisfaction.
Tanggung jawab: Manage walk-in guests, reservations, and seating arrangements; Handle VIP guests and guest complaints professionally.
Kualifikasi: Minimum 1–2 years experience in fine dining, luxury restaurant, or hospitality; Excellent English communication skills; other languages are a plus; Good grooming and professional appearance; Friendly, confident, and welcoming personality; Strong communication and customer service skills; Good knowledge of restaurant operations and table reservations; Detail-oriented and able to work under pressure; Willing to work shifts, weekends, and public holidays; Height/appearance should be presentable and suitable for a fine-dining environment.
Tanggung jawab
- Manage walk-in guests, reservations, and seating arrangements
- Handle VIP guests and guest complaints professionally
Kualifikasi
- Minimum 1–2 years experience in fine dining, luxury restaurant, or hospitality
- Excellent English communication skills; other languages are a plus
- Good grooming and professional appearance
- Friendly, confident, and welcoming personality
- Strong communication and customer service skills
- Good knowledge of restaurant operations and table reservations
- Detail-oriented and able to work under pressure
- Willing to work shifts, weekends, and public holidays
- Height/appearance should be presentable and suitable for a fine-dining environment
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 4.000.000 – Rp 5.000.000 per month
- Batas lamaran
- 02 Oktober 2026