Deskripsi pekerjaan
FINNS Beach Club is a premier destination in Bali, Indonesia, celebrated for its world-class entertainment, vibrant atmosphere, and exceptional food and beverage services. The club is committed to creating unforgettable experiences for its guests along the stunning Bali coastline. The Guest Experience Coordinator is a proactive and organized professional responsible for delivering personalized, world-class service. As a key representative of FINNS, this role focuses on building guest loyalty and exceeding service expectations throughout the guest journey.
Tanggung jawab: Manage daily GEMs administrative duties, including guest log sheets, incident reports, and feedback databases.; Serve as a primary point of contact for VIP guests, special requests, and high-priority inquiries.; Proactively collect and analyze guest feedback to continually elevate service standards.; Coordinate with Front of House, Reservations, and Event teams to ensure flawless guest journeys.; Resolve guest complaints and feedback swiftly with grace and professionalism.; Track, compile, and distribute daily/weekly Guest Satisfaction & Net Promoter Score (NPS) reports to management.; Maintain organized digital filing systems for VIP profiles, guest preferences, and internal department memos..
Benefit: An opportunity to work in a world-renowned beach club; Growing your skills and the possibility of growing within the company; Fast growing company; Competitive salary package; FINNS Bali Membership; BPJS and insurance Mandiri healthcare.
Tanggung jawab
- Manage daily GEMs administrative duties, including guest log sheets, incident reports, and feedback databases.
- Serve as a primary point of contact for VIP guests, special requests, and high-priority inquiries.
- Proactively collect and analyze guest feedback to continually elevate service standards.
- Coordinate with Front of House, Reservations, and Event teams to ensure flawless guest journeys.
- Resolve guest complaints and feedback swiftly with grace and professionalism.
- Track, compile, and distribute daily/weekly Guest Satisfaction & Net Promoter Score (NPS) reports to management.
- Maintain organized digital filing systems for VIP profiles, guest preferences, and internal department memos.
Benefit
- An opportunity to work in a world-renowned beach club
- Growing your skills and the possibility of growing within the company
- Fast growing company
- Competitive salary package
- FINNS Bali Membership
- BPJS and insurance Mandiri healthcare
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi