Deskripsi pekerjaan
About PT SBE (PT Sempinur Bunga Energi) PT SBE is a pioneering conservation and peatland management company in Kapuas Hulu, West Kalimantan. Our project covers ~48,000 hectares of peat ecosystems, focusing on fire prevention, hydrology restoration, biodiversity protection, and community engagement. We are building a lean, professional field team that works hand-in-hand with local villages to deliver long-term climate and conservation benefits, following international standards for Nature-Based Solutions (NBS). Your work will demonstrate how conservation delivers real biodiversity benefits alongside climate goals.
Tanggung jawab: Runs SBE’s formal grievance mechanism end to end — auditable channel through which any community member, worker or third party raises a complaint and receives a tracked response. The role sits inside the community / FPIC arm: it receives, logs, triages an; Operate accessible intake channels (in person, phone / WhatsApp, community drop-point, via facilitators) and log every grievance in one register with a unique reference and live status; Acknowledge within the published window; triage by type and severity. Route benefit and consequence-attribution disputes to the §5.4 appeal path and, where relevant, the Joint Committee; route organised-extraction matters to the commercial / government-es; Track each case to a documented closure; maintain confidentiality and an explicit no-retaliation stance; Produce grievance reporting for the Head and for CCB / VCS audit — volumes, categories, resolution times, recurring issues — and feed patterns back into engagement and benefit design; Uphold the two-arm doctrine at all times: document only, never enforce; Job Requirement :; Min Bachelor Degree in Forestry or equivalent; 3–5 years in community relations, FPIC / safeguards, paralegal or complaints-handling work; familiarity with Kalimantan / Dayak communities strongly preferred; Local concession language(s) plus Bahasa Indonesia; English useful; Trusted, neutral and discreet with sensitive information; strong case-management and record-keeping discipline; Grievance log live and populated before FPIC opens; 100% of grievances acknowledged within the published window and tracked to closure; Audit-clean grievance records for CCB Gold; “Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person”.
Tanggung jawab
- Runs SBE’s formal grievance mechanism end to end — auditable channel through which any community member, worker or third party raises a complaint and receives a tracked response. The role sits inside the community / FPIC arm: it receives, logs, triages an
- Operate accessible intake channels (in person, phone / WhatsApp, community drop-point, via facilitators) and log every grievance in one register with a unique reference and live status
- Acknowledge within the published window; triage by type and severity. Route benefit and consequence-attribution disputes to the §5.4 appeal path and, where relevant, the Joint Committee; route organised-extraction matters to the commercial / government-es
- Track each case to a documented closure; maintain confidentiality and an explicit no-retaliation stance
- Produce grievance reporting for the Head and for CCB / VCS audit — volumes, categories, resolution times, recurring issues — and feed patterns back into engagement and benefit design
- Uphold the two-arm doctrine at all times: document only, never enforce
- Job Requirement :
- Min Bachelor Degree in Forestry or equivalent
- 3–5 years in community relations, FPIC / safeguards, paralegal or complaints-handling work; familiarity with Kalimantan / Dayak communities strongly preferred
- Local concession language(s) plus Bahasa Indonesia; English useful
- Trusted, neutral and discreet with sensitive information; strong case-management and record-keeping discipline
- Grievance log live and populated before FPIC opens
- 100% of grievances acknowledged within the published window and tracked to closure
- Audit-clean grievance records for CCB Gold
- “Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person”
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi
Cara melamar
- Lamar melalui platform
- Kirim lamaran melalui email: recruitment@sinunet.id
- Buka tautan lamaran resmi