General Manager Customer Support

Liebherr Indonesia is seeking an experienced and dynamic General Manager (GM) Customer Support Mining. The successful candidate will be responsible for driving all aspects of customer support business in close collaboration with the aftersales parts business, with the goal of achieving world-class service, optimal machine performance, and the highest levels of customer satisfaction. Establish positive relationship with all customers, at different levels of the organization regarding aftersales topics through regular meetings, visits and contacts.

Actively promote the Liebherr service products, including parts, labor, modules, licenses, upgrades, etc Oversee the management activities of the Field Services Department, both ad-hoc and contract. Oversee the management activities of the Warranty Department.

Oversee the management activities of the Maintenance and reliability Department. Set and follow adequate related KPIs ensuring performance for each department. Oversee the assembly of new machines, and deliveries in coordination with the sales department

Provide regular feedback/information to customers on items emanating from Liebherr/PTL that may be of interest to them. Hold weekly coordination meeting with all Heads of Departments. Provide an executive monthly report or as required to management, summarizing the department activity, performance and highlights.

Ensure that all Company policies and procedures are implemented and followed by all work groups under your responsibility. Minimum 6 years of management experience in Customer Support within the Mining Industry or a similar sector. Strong background in maintenance management.