Deskripsi pekerjaan
PT Surgika Alkesindo di Jakarta Pusat merupakan perusahaan yang bergerak di bidang kesehatan dan alat kesehatan yang mengutamakan efisiensi operasional. Perusahaan mencari GA Staff (Ticketing) yang berdedikasi untuk mendukung operasional administrasi umum dengan fokus khusus pada pengelolaan tiket dan koordinasi administratif di bawah arahan GA Manager. Sebagai GA Staff (Ticketing), Anda bertanggung jawab mengelola dan memproses permintaan tiket dari karyawan maupun pemangku kepentingan secara akurat dan efisien. Tugas Anda meliputi pencatatan dan pemeliharaan log status penyelesaian tiket, koordinasi lintas departemen untuk penyelesaian permintaan administratif yang tepat waktu, pelacakan prioritas tiket, serta eskalasi masalah mendesak kepada manajemen. Anda juga bertugas menjawab kueri status tiket, menyusun dokumentasi administratif secara sistematis, mendukung penjadwalan dan korespondensi umum, menyiapkan laporan metrik ticketing, serta membantu pengelolaan fasilitas kantor dan koordinasi acara.
Tanggung jawab: Managing and processing ticketing requests from employees and stakeholders with accuracy and efficiency; Maintaining detailed records and logs of all submitted tickets and their resolution status; Coordinating between various departments to ensure timely resolution of administrative requests; Tracking ticket priorities and escalating urgent matters to appropriate management; Responding to queries and providing updates to requesters regarding their ticket status; Organising and filing administrative documentation in a systematic manner; Supporting general administration duties including scheduling, correspondence and data entry; Preparing reports on ticketing metrics and administrative performance; Assisting with office operations including events coordination and facility management; Ensuring compliance with company policies and administrative procedures; Requirements:.
Kualifikasi: Proven experience in administrative support, general administration or a similar ticketing/customer service role; Strong organisational and time management skills with the ability to prioritise multiple tasks; Excellent communication skills both written and verbal; Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ticketing systems; Meticulous attention to detail and accuracy in record keeping; Ability to work independently as well as collaboratively within a team environment; Strong problem-solving abilities and a proactive approach to work; Professional demeanour and reliability; Fluency in Indonesian and English is highly desirable; Familiarity with healthcare or medical device industry operations is advantageous.
Tanggung jawab
- Managing and processing ticketing requests from employees and stakeholders with accuracy and efficiency
- Maintaining detailed records and logs of all submitted tickets and their resolution status
- Coordinating between various departments to ensure timely resolution of administrative requests
- Tracking ticket priorities and escalating urgent matters to appropriate management
- Responding to queries and providing updates to requesters regarding their ticket status
- Organising and filing administrative documentation in a systematic manner
- Supporting general administration duties including scheduling, correspondence and data entry
- Preparing reports on ticketing metrics and administrative performance
- Assisting with office operations including events coordination and facility management
- Ensuring compliance with company policies and administrative procedures
- Requirements:
Kualifikasi
- Proven experience in administrative support, general administration or a similar ticketing/customer service role
- Strong organisational and time management skills with the ability to prioritise multiple tasks
- Excellent communication skills both written and verbal
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ticketing systems
- Meticulous attention to detail and accuracy in record keeping
- Ability to work independently as well as collaboratively within a team environment
- Strong problem-solving abilities and a proactive approach to work
- Professional demeanour and reliability
- Fluency in Indonesian and English is highly desirable
- Familiarity with healthcare or medical device industry operations is advantageous
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi
- Batas lamaran
- 20 November 2026