Deskripsi pekerjaan
About the role We are seeking a dedicated and professional Front Office/Customer Service/Reception/Guest Relation Officer to join PT Gauri Nandi Pavan Putra Bali. This is a full-time position where you will be the first point of contact for our guests, responsible for creating a warm and welcoming experience from the moment they arrive. As the face of our hospitality business, you will play a vital role in setting the tone for our guests' experience and ensuring their needs are met with excellence and professionalism. Key responsibilities Greet guests upon arrival with a warm welcome and professional demeanour Manage guest check-ins and check-outs efficiently and courteously Respond to guest enquiries and provide information about facilities, services, and local attractions Handle guest requests and concerns promptly, with a focus on resolution and satisfaction Coordinate with other departments to ensure guest requests are fulfilled seamlessly Maintain accurate guest records and manage reservations using hotel management systems Provide concierge services, including restaurant recommendations, transport arrangements, and activity bookings Answer phones professionally and direct calls appropriately Process payments and manage billing enquiries Maintain a clean, organised and welcoming reception
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 3.800.000 – Rp 5.000.000 per month