Deskripsi pekerjaan
Perusahaan mencari staf Customer Service untuk pasar internasional yang akan ditempatkan secara on-site di Lippo Mall Kuta, Bali. Peran ini berfokus pada pemberian layanan pelanggan yang luar biasa melalui saluran chat, email, dan telepon, dengan jadwal kerja yang disesuaikan dengan zona waktu Belanda (Eropa).
Tanggung jawab: Handle incoming customer inquiries promptly across chat, email, and phone channels.; Deliver accurate product and service information.; Identify, resolve, or escalate priority issues.; Document all customer interactions and complete chat logs according to SOPs.; Maintain and update customer profiles.; Conduct periodic customer satisfaction surveys..
Kualifikasi: Fluent English speaker..
Benefit: Relocation support for qualified candidates joining from outside Bali..
Tanggung jawab
- Handle incoming customer inquiries promptly across chat, email, and phone channels.
- Deliver accurate product and service information.
- Identify, resolve, or escalate priority issues.
- Document all customer interactions and complete chat logs according to SOPs.
- Maintain and update customer profiles.
- Conduct periodic customer satisfaction surveys.
Kualifikasi
- Fluent English speaker.
Benefit
- Relocation support for qualified candidates joining from outside Bali.
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi