Deskripsi pekerjaan
Nomads Padel Village, di bawah naungan PT. NXT LVL SPORTS ASIA, adalah fasilitas olahraga dan gaya hidup yang berlokasi di Badung, Bali. Perusahaan ini berfokus pada penyediaan pengalaman tamu yang ramah, profesional, dan berorientasi pada layanan. Sebagai Front Office Staff, Anda bertanggung jawab untuk menciptakan kesan pertama yang positif bagi tamu dan anggota. Tugas Anda meliputi menangani pertanyaan tamu, mengelola reservasi fasilitas (seperti lapangan padel, gym, dan kelas), membantu proses check-in/check-out, serta memberikan informasi mengenai layanan dan keanggotaan. Anda akan bekerja dalam lingkungan yang dinamis dan berkolaborasi dengan berbagai departemen untuk memastikan operasional harian berjalan lancar.
Tanggung jawab: Welcome and assist guests, members, and visitors in a friendly and professional manner; Handle inquiries through walk-ins, phone calls, WhatsApp, email, and other communication channels; Manage bookings and reservations for padel courts, gym sessions, classes, wellness services, and other facilities, as applicable; Provide accurate information about facilities, services, schedules, pricing, promotions, and membership options; Assist with guest registration, check-in, check-out, and other front desk procedures; Coordinate with relevant departments, including Padel, Gym, Wellness, Restaurant, and Kids Club, to ensure smooth operations; Handle guest requests, feedback, and complaints professionally, escalating issues when necessary; Assist with payment processing and coordinate with the cashier or Finance team when required; Maintain accurate booking records, guest information, and daily operational reports; Ensure the reception area remains clean, organized, and presentable; Support administrative tasks and other operational duties assigned by the supervisor.
Kualifikasi: Minimum high school diploma (SMA/SMK) or equivalent; a diploma in Hospitality, Tourism, Business Administration, or a related field is an advantage; Minimum 1 year of experience in Front Office, Reception, Customer Service, or a related position; Good command of English, both spoken and written, is required; Strong communication, interpersonal, and customer service skills; Familiarity with booking systems, POS systems, Microsoft Office, and basic computer operations; Well-organized, detail-oriented, and able to manage multiple tasks efficiently; Professional appearance, positive attitude, and a guest-oriented mindset; Able to handle guest inquiries and complaints calmly and professionally; Able to work collaboratively with different departments; Willing to work on a shift schedule, including weekends and public holidays, according to operational needs.
Tanggung jawab
- Welcome and assist guests, members, and visitors in a friendly and professional manner
- Handle inquiries through walk-ins, phone calls, WhatsApp, email, and other communication channels
- Manage bookings and reservations for padel courts, gym sessions, classes, wellness services, and other facilities, as applicable
- Provide accurate information about facilities, services, schedules, pricing, promotions, and membership options
- Assist with guest registration, check-in, check-out, and other front desk procedures
- Coordinate with relevant departments, including Padel, Gym, Wellness, Restaurant, and Kids Club, to ensure smooth operations
- Handle guest requests, feedback, and complaints professionally, escalating issues when necessary
- Assist with payment processing and coordinate with the cashier or Finance team when required
- Maintain accurate booking records, guest information, and daily operational reports
- Ensure the reception area remains clean, organized, and presentable
- Support administrative tasks and other operational duties assigned by the supervisor
Kualifikasi
- Minimum high school diploma (SMA/SMK) or equivalent; a diploma in Hospitality, Tourism, Business Administration, or a related field is an advantage
- Minimum 1 year of experience in Front Office, Reception, Customer Service, or a related position
- Good command of English, both spoken and written, is required
- Strong communication, interpersonal, and customer service skills
- Familiarity with booking systems, POS systems, Microsoft Office, and basic computer operations
- Well-organized, detail-oriented, and able to manage multiple tasks efficiently
- Professional appearance, positive attitude, and a guest-oriented mindset
- Able to handle guest inquiries and complaints calmly and professionally
- Able to work collaboratively with different departments
- Willing to work on a shift schedule, including weekends and public holidays, according to operational needs
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- SMA/SMK
- Gaji
- Rp4.000.000 – Rp4.500.000 per month
- Batas lamaran
- 20 November 2026
Cara melamar
Please use the following email subject format Name_Front Office Staff