Deskripsi pekerjaan
Boy N Cow Seminyak is seeking a dedicated and professional Front Office staff to join our team in Seminyak, Bali. As the first point of contact for our guests, you play a crucial role in delivering exceptional service experiences and maintaining the high standards of hospitality expected at our establishment. In this role, you will manage the check-in and check-out process, handle guest inquiries, and provide information about facilities and local attractions. You will also coordinate with other departments, manage reservations, and ensure the reception area remains clean and welcoming. Your empathy and problem-solving skills will be essential in handling guest concerns and ensuring overall satisfaction.
Tanggung jawab: Greeting guests upon arrival with warmth and professionalism; Managing the check-in and check-out process efficiently; Responding to guest inquiries and requests; Providing information about facilities, services, and local attractions; Processing reservations and managing the booking system; Maintaining guest records and ensuring confidentiality; Coordinating with housekeeping and other departments; Handling guest concerns and complaints; Managing key cards, room access, and security protocols; Assisting with concierge services; Maintaining a clean, organised and welcoming reception.
Kualifikasi: Dedicated and professional; Ability to handle guest inquiries and complaints; Proficiency in managing booking systems and guest records; Strong communication and coordination skills.
Tanggung jawab
- Greeting guests upon arrival with warmth and professionalism
- Managing the check-in and check-out process efficiently
- Responding to guest inquiries and requests
- Providing information about facilities, services, and local attractions
- Processing reservations and managing the booking system
- Maintaining guest records and ensuring confidentiality
- Coordinating with housekeeping and other departments
- Handling guest concerns and complaints
- Managing key cards, room access, and security protocols
- Assisting with concierge services
- Maintaining a clean, organised and welcoming reception
Kualifikasi
- Dedicated and professional
- Ability to handle guest inquiries and complaints
- Proficiency in managing booking systems and guest records
- Strong communication and coordination skills
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi