Front Office

About the role We are seeking a dedicated and professional Front Office representative to join our hospitality team at PT Mustika Ratu, Tbk. This is a full-time position based in Tanah Abang, Jakarta Raya. As a Front Office professional, you will be the first point of contact for our guests, playing a crucial role in creating a welcoming and efficient experience. This role is essential to our operations, as you will be responsible for managing guest interactions, handling inquiries, and ensuring seamless check-in and check-out procedures. Your performance directly impacts guest satisfaction and the overall reputation of our establishment.

What you'll be doing Greeting guests with a warm and professional demeanour upon arrival and departure Managing the front desk operations

Responding to guest inquiries Processing reservations, cancellations, and modifications Handling guest complaints and concerns professionally, escalating issues when necessary

Maintaining accurate records of guest information and transactions Providing information about Tamansari Royal Heritage Spa to enhance guest experience What we're looking