Deskripsi pekerjaan
Posisi Export Customer Service ini bertanggung jawab dalam mengatur dan mengelola pemesanan kapal (vessel bookings) melalui berbagai situs web perusahaan pelayaran seperti ONE, CMA CGM, MSC, Maersk, Evergreen, Wan Hai, dan lainnya. Anda harus memiliki pemahaman mendalam mengenai operasional ekspor dari Indonesia ke wilayah Amerika Serikat dan Kanada. Selain itu, Anda akan menangani pertanyaan pelanggan dan menyelesaikan masalah operasional ekspor secara profesional dan tepat waktu. Peran ini membutuhkan kemampuan komunikasi yang kuat, penguasaan bahasa Inggris, serta ketelitian dalam mengelola dokumen dan koordinasi operasional.
Tanggung jawab: Arrange and manage vessel bookings through shipping line websites; Handle customer inquiries and resolve export operation issues in a timely and professional manner.
Kualifikasi: Minimum Diploma atau Bachelor’s Degree in Logistics, Business, or related field; Familiar with export operations from Indonesia to the US and Canada; At least 1–3 years of customer service experience in export cs and operations; Proficient in English (oral & written) and Microsoft Office; Strong interpersonal, communication, and problem-solving skills.
Tanggung jawab
- Arrange and manage vessel bookings through shipping line websites
- Handle customer inquiries and resolve export operation issues in a timely and professional manner
Kualifikasi
- Minimum Diploma atau Bachelor’s Degree in Logistics, Business, or related field
- Familiar with export operations from Indonesia to the US and Canada
- At least 1–3 years of customer service experience in export cs and operations
- Proficient in English (oral & written) and Microsoft Office
- Strong interpersonal, communication, and problem-solving skills
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- D3
- Gaji
- Rp 5.500.000 – Rp 8.000.000 per month