Deskripsi pekerjaan
Peran ini berfokus pada pengelolaan pesanan pelanggan dan koordinasi operasional logistik. Anda akan bertanggung jawab menerima serta memproses pesanan, memantau status pengiriman dari awal hingga selesai, serta memastikan layanan pelanggan yang berkualitas tinggi dan profesional. Selain itu, posisi ini berperan dalam menangani keluhan pelanggan maupun vendor secara efektif, menyiapkan dokumen Delivery Order (DO), serta menyusun laporan rutin terkait volume pesanan dan kinerja vendor untuk mendukung perbaikan operasional perusahaan.
Tanggung jawab: Receive and process customer orders while coordinating with Sales, Vendors, and internal teams; Monitor and track orders from placement through delivery completion; Provide timely, professional, and high-quality customer service; Handle and resolve customer and vendor complaints effectively and promptly; Prepare and maintain Delivery Orders (DO) and other customer-related documentation; Generate regular reports on order volumes, vendor performance, and operational improvement opportunities.
Kualifikasi: Minimum Bachelor's Degree (S1) in any discipline; Logistics, Business Administration, or Management preferred; Experience in Customer Service, Logistics, Supply Chain, or Operations is an advantage; Proficient in Microsoft Office, especially Excel.
Tanggung jawab
- Receive and process customer orders while coordinating with Sales, Vendors, and internal teams
- Monitor and track orders from placement through delivery completion
- Provide timely, professional, and high-quality customer service
- Handle and resolve customer and vendor complaints effectively and promptly
- Prepare and maintain Delivery Orders (DO) and other customer-related documentation
- Generate regular reports on order volumes, vendor performance, and operational improvement opportunities
Kualifikasi
- Minimum Bachelor's Degree (S1) in any discipline; Logistics, Business Administration, or Management preferred
- Experience in Customer Service, Logistics, Supply Chain, or Operations is an advantage
- Proficient in Microsoft Office, especially Excel
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Negosiasi