Deskripsi pekerjaan
IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on Australia studies opportunities and local education system, culture and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services. Drive achievement of your pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey.
Tanggung jawab: Provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations; Provide students with the right information and advice on Australia studies opportunities and local education system, culture and geographic region; Assist with application documentation, facilitating enrolments, and promoting IDP products and services; Drive achievement of your pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey; Promote student essential products and services, managing and maintaining leads and successful applications; Seek referral opportunities, encouraging and participating in event and lead generating activity, database maintenance; Provide outstanding customer service to students, their families and education providers throughout the process.
Kualifikasi: Experience in a sales or customer service driven environment, including achieving individual and team based targets; Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes; Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role; Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written; A graduate from Australia/NZ is preferred; Willing to be placed in Gading Serpong, Tangerang.
Tanggung jawab
- Provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations
- Provide students with the right information and advice on Australia studies opportunities and local education system, culture and geographic region
- Assist with application documentation, facilitating enrolments, and promoting IDP products and services
- Drive achievement of your pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey
- Promote student essential products and services, managing and maintaining leads and successful applications
- Seek referral opportunities, encouraging and participating in event and lead generating activity, database maintenance
- Provide outstanding customer service to students, their families and education providers throughout the process
Kualifikasi
- Experience in a sales or customer service driven environment, including achieving individual and team based targets
- Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes
- Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role
- Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written
- A graduate from Australia/NZ is preferred
- Willing to be placed in Gading Serpong, Tangerang
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Negosiasi
- Batas lamaran
- 14 November 2026