Deskripsi pekerjaan
Posisi ini bertanggung jawab untuk mengelola komunikasi pelanggan dan operasional backend toko di berbagai platform e-commerce seperti Shopee, Lazada, dan Tokopedia. Anda akan menjadi garda terdepan dalam memastikan kepuasan pelanggan melalui respon yang cepat dan profesional. Tugas utama mencakup penanganan pertanyaan produk, status pesanan, masalah pembayaran, pelacakan logistik, hingga proses retur. Selain itu, Anda akan mengelola backend toko, memperbarui informasi produk, memverifikasi inventaris, serta melakukan sinkronisasi data dengan departemen internal terkait untuk memastikan kelancaran operasional.
Tanggung jawab: Timely and professionally reply to customer inquiries through the e-commerce platform backend; Efficiently solve customer problems and improve customer satisfaction; Responsible for the daily operation and management of the e-commerce store backend; Update product information, verify inventory status, organize order data, and maintain customer information; Synchronize relevant information such as customer feedback, order exceptions, and backend system prompts to relevant internal departments; Record customer consultation content, feedback and problem handling results.
Tanggung jawab
- Timely and professionally reply to customer inquiries through the e-commerce platform backend
- Efficiently solve customer problems and improve customer satisfaction
- Responsible for the daily operation and management of the e-commerce store backend
- Update product information, verify inventory status, organize order data, and maintain customer information
- Synchronize relevant information such as customer feedback, order exceptions, and backend system prompts to relevant internal departments
- Record customer consultation content, feedback and problem handling results
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 4.000.000 – Rp 5.500.000 per month