Deskripsi pekerjaan
This position is part of the Inspection Services team, responsible for managing the end-to-end process of inspection service requests. The role involves coordinating with customers, managing work orders, and ensuring accurate reporting and invoicing. As a Customer Service Support, you will handle service offers, review and register orders, and maintain communication with executive affiliates. You will also be responsible for preparing inspection reports, updating schedules for inspectors, and ensuring compliance with company quality requirements through effective e-filing management.
Tanggung jawab: Handle service offers, service order reviews, registration, confirmation, and transmission including invoicing; Transmit internal work orders to executive SGS affiliates; Prepare for inspection execution; Manage inspection reports and issuance of inspection certificates; Receive and follow up on all requests and enquiries regarding inspections, and prepare quotations or contract agreements within 1 working day; Control and update the inspection weekly schedule; Update daily and weekly schedules for inspectors; Seek approval from the Customer Service Assistant Manager for invoicing; Prepare, upload, and send all inspection reports to customers; Immediately report to the Customer Service Assistant Manager regarding any inspection technical matters raised by customers; Control and maintain the e-filing system to ensure compliance with company and quality requirements; Perform any other duties requested by the Customer Service Assistant Manager, Manager, or Delegate.
Kualifikasi: Bachelor's Degree (Related Field) or equivalent; 2 – 3 years of experience in a similar position; Good communication skills and interface with customers; Accurate typing and reporting using MS Office; Fast learner; Good team player.
Tanggung jawab
- Handle service offers, service order reviews, registration, confirmation, and transmission including invoicing
- Transmit internal work orders to executive SGS affiliates
- Prepare for inspection execution
- Manage inspection reports and issuance of inspection certificates
- Receive and follow up on all requests and enquiries regarding inspections, and prepare quotations or contract agreements within 1 working day
- Control and update the inspection weekly schedule
- Update daily and weekly schedules for inspectors
- Seek approval from the Customer Service Assistant Manager for invoicing
- Prepare, upload, and send all inspection reports to customers
- Immediately report to the Customer Service Assistant Manager regarding any inspection technical matters raised by customers
- Control and maintain the e-filing system to ensure compliance with company and quality requirements
- Perform any other duties requested by the Customer Service Assistant Manager, Manager, or Delegate
Kualifikasi
- Bachelor's Degree (Related Field) or equivalent
- 2 – 3 years of experience in a similar position
- Good communication skills and interface with customers
- Accurate typing and reporting using MS Office
- Fast learner
- Good team player
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Negosiasi