Deskripsi pekerjaan
Cartens Audio is a premium car audio workshop based in South Jakarta. The company focuses on sound quality, neat installation, and providing a comfortable customer experience. The Customer Service & Sales Support role involves assisting the Head Sales in managing customer inquiries, preparing quotations, and coordinating daily administrative tasks.
Tanggung jawab: Replying to customer WhatsApp messages in a friendly, clear, and responsive manner; Welcoming customers and answering phone calls; Assisting in creating quotations using company applications; Following up on customer conversations and scheduling visits; Contacting dealers or related parties as directed; Listening to customer complaints and assisting in follow-ups with the team; Updating customer data and organizing work records.
Kualifikasi: Age 21 to 24 years old; Minimum high school (SMA/SMK) education; Minimum 1 year of experience as Customer Service, Customer Care, or Admin; Accustomed to replying to chats with polite, warm, and easy-to-understand language; Able to handle complaints patiently; Comfortable with work mentoring.
Benefit: Salary according to DKI Jakarta UMP; Bonus opportunity after three months of work based on performance; BPJS according to regulations; Mentoring for the first three months regarding customer service, quotation creation, and product knowledge.
Tanggung jawab
- Replying to customer WhatsApp messages in a friendly, clear, and responsive manner
- Welcoming customers and answering phone calls
- Assisting in creating quotations using company applications
- Following up on customer conversations and scheduling visits
- Contacting dealers or related parties as directed
- Listening to customer complaints and assisting in follow-ups with the team
- Updating customer data and organizing work records
Kualifikasi
- Age 21 to 24 years old
- Minimum high school (SMA/SMK) education
- Minimum 1 year of experience as Customer Service, Customer Care, or Admin
- Accustomed to replying to chats with polite, warm, and easy-to-understand language
- Able to handle complaints patiently
- Comfortable with work mentoring
Benefit
- Salary according to DKI Jakarta UMP
- Bonus opportunity after three months of work based on performance
- BPJS according to regulations
- Mentoring for the first three months regarding customer service, quotation creation, and product knowledge
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- SMA/SMK
- Gaji
- Rp 5.000.000 – Rp 6.000.000 per month
Cara melamar
Ceritakan singkat pengalamanmu membalas chat atau menangani keluhan pelanggan. Kandidat yang lolos seleksi awal akan mengikuti simulasi chat dan administrasi sederhana