Deskripsi pekerjaan
PT Fohoway International Indonesia CUSTOMER SERVICE MANAGER About the role This is an exciting opportunity to join PT. Fohoway International Indonesia, an international company engaged in the Health sector as a Customer Service Manager . In this full-time role located in Central Jakarta, you will be responsible for managing and developing Customer Service Managers, building strong relationships with clients, providing the best service to customers and driving revenue growth for the business, and Managing the company's business, namely the Wellness Center Qualifications Education: • Minimum Bachelor's degree in Communication, Management, Business Administration, or related field. • Additional education in customer service, operational management, or CRM is an added advantage. Work Experience : • Minimum 5 years of experience in customer service, with a minimum of 2 years in a supervisory or managerial position. • Preferably have experience in the Multi Level Marketing (MLM) industry, or banking and Digital services. • Accustomed to managing customer care teams, call centers, and customer technical support. • Experienced using CRM systems and customer service platforms (Zendesk, Freshdesk, etc.). Job Responsibilities • Lead the customer service team to ensure that customer complaints and requests are handled quickly, professionally, and satisfactorily and Managing the company's business, namely the Wellness Center
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 11.000.000 – Rp 12.000.000 per month