Deskripsi pekerjaan
Perusahaan sedang mencari Operations Specialist yang tekun dan berfokus pada pelanggan untuk bergabung dalam Customer Service Centre (CSC) yang baru dibentuk. Peran ini sangat penting dalam menjalankan tugas sehari-hari guna memastikan kelancaran pengiriman untuk seluruh pengiriman kantor non-EasySpeed. Anda akan bertanggung jawab atas manajemen data yang presisi, pelacakan pengiriman proaktif, serta memberikan dukungan luar biasa kepada agen luar negeri dan tim internal. Peran ini membutuhkan perhatian tinggi terhadap detail, ketahanan di lingkungan kerja yang cepat, serta semangat untuk membangun karier di bidang operasional logistik. Tanggung jawab utama Anda meliputi eksekusi proses pemantauan ujung-ke-ujung untuk pengiriman non-EasySpeed yang ditugaskan baik jalur udara maupun laut, memastikan seluruh data pengiriman dimasukkan ke dalam sistem Cargowise secara akurat dan tepat waktu dengan menjunjung standar integritas data tertinggi, serta secara proaktif melacak dan menelusuri pengiriman guna mengidentifikasi potensi keterlambatan serta mengeskalasikannya kepada supervisor. Selain itu, Anda akan bertindak sebagai titik kontak yang andal bagi pertanyaan pelanggan dan agen, mendukung manajemen kinerja agen luar negeri, serta berkolaborasi erat dengan tim Air Operations, Ocean Operations, dan Key Account. Anda juga diwajibkan mengikuti Standar Operasional Prosedur (SOP) secara teliti, mengidentifikasi peluang peningkatan efisiensi alur kerja khususnya dalam entri data Cargowise dan pemantauan pengiriman, serta berpartisipasi dalam proyek perbaikan berkelanjutan yang dipimpin oleh Operations Supervisor. Posisi ini menuntut komitmen penuh terhadap akurasi, komunikasi bahasa Inggris yang baik secara lisan maupun tulisan, serta sikap positif sebagai bagian dari tim yang siap belajar.
Tanggung jawab: Operational Execution & Data Integrity:; Execute the end-to-end monitoring process for assigned non-EasySpeed office shipments (Air and Ocean); Ensure all shipment data is entered into the Cargowise system accurately and in a timely manner, upholding the highest standards of data integrity; Proactively track and trace shipments, identifying potential delays and escalating issues to the supervisor as needed; Customer & Stakeholder Support:; Serve as a reliable point of contact for customer and agent inquiries, providing timely and professional communication; Support the performance management of our overseas agents by ensuring they have the necessary data and updates to meet service level agreements; Collaborate closely with internal Air Operations, Ocean Operations, and Key Account teams by providing essential operational support and information; Process Adherence & Continuous Improvement:; Follow established Standard Operating Procedures (SOPs) meticulously to maintain consistency and quality; Identify and suggest opportunities for improving workflow efficiencies, particularly in Cargowise data entry and shipment monitoring processes; Participate in continuous improvement projects led by the Operations Supervisor, contributing ideas and supporting implementation; Requirements：; Bachelor's degree in Supply Chain, Logistics, Business, or a related field is a plus but not mandatory; 1-2 years of experience in freight forwarding operations, especially mastery of sea freight; Proficiency with the Cargowise platform is a significant advantage and a key requirement for success in this role; Good understanding of air and ocean freight documentation and processes; Strong attention to detail and a commitment to accuracy in all tasks; Good problem-solving skills and a proactive approach to work; Good communication skills in English (both written and spoken); A team player with a positive attitude and eagerness to learn.
Kualifikasi: Bachelor's degree in Supply Chain, Logistics, Business, or a related field is a plus but not mandatory; 1-2 years of experience in freight forwarding operations, especially mastery of sea freight; Proficiency with the Cargowise platform is a significant advantage and a key requirement for success in this role; Good understanding of air and ocean freight documentation and processes; Strong attention to detail and a commitment to accuracy in all tasks; Good problem-solving skills and a proactive approach to work; Good communication skills in English (both written and spoken); A team player with a positive attitude and eagerness to learn.
Tanggung jawab
- Operational Execution & Data Integrity:
- Execute the end-to-end monitoring process for assigned non-EasySpeed office shipments (Air and Ocean)
- Ensure all shipment data is entered into the Cargowise system accurately and in a timely manner, upholding the highest standards of data integrity
- Proactively track and trace shipments, identifying potential delays and escalating issues to the supervisor as needed
- Customer & Stakeholder Support:
- Serve as a reliable point of contact for customer and agent inquiries, providing timely and professional communication
- Support the performance management of our overseas agents by ensuring they have the necessary data and updates to meet service level agreements
- Collaborate closely with internal Air Operations, Ocean Operations, and Key Account teams by providing essential operational support and information
- Process Adherence & Continuous Improvement:
- Follow established Standard Operating Procedures (SOPs) meticulously to maintain consistency and quality
- Identify and suggest opportunities for improving workflow efficiencies, particularly in Cargowise data entry and shipment monitoring processes
- Participate in continuous improvement projects led by the Operations Supervisor, contributing ideas and supporting implementation
- Requirements：
- Bachelor's degree in Supply Chain, Logistics, Business, or a related field is a plus but not mandatory
- 1-2 years of experience in freight forwarding operations, especially mastery of sea freight
- Proficiency with the Cargowise platform is a significant advantage and a key requirement for success in this role
- Good understanding of air and ocean freight documentation and processes
- Strong attention to detail and a commitment to accuracy in all tasks
- Good problem-solving skills and a proactive approach to work
- Good communication skills in English (both written and spoken)
- A team player with a positive attitude and eagerness to learn
Kualifikasi
- Bachelor's degree in Supply Chain, Logistics, Business, or a related field is a plus but not mandatory
- 1-2 years of experience in freight forwarding operations, especially mastery of sea freight
- Proficiency with the Cargowise platform is a significant advantage and a key requirement for success in this role
- Good understanding of air and ocean freight documentation and processes
- Strong attention to detail and a commitment to accuracy in all tasks
- Good problem-solving skills and a proactive approach to work
- Good communication skills in English (both written and spoken)
- A team player with a positive attitude and eagerness to learn
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 10,000,000 – Rp 15,000,000 per month