Deskripsi pekerjaan
The Customer Service Admin (Remote) is responsible for managing online customer interactions across various digital channels. This role focuses on providing excellent service, handling product and order inquiries, and ensuring high customer satisfaction and brand loyalty from a remote work setup. The position requires proficiency in marketplace dashboards (Shopee, Tokopedia, TikTok Shop) and CRM modules. The incumbent will respond to customer complaints, verify order issues, and provide accurate information regarding product details, stock, and promotions, while maintaining strict response time standards.
Tanggung jawab: Serve and interact with customers online across various digital channels.; Handle product and order inquiries.; Respond to customer messages, inquiries, and complaints promptly.; Provide information regarding garment product details, size charts, stock, and delivery.; Verify and process customer complaints regarding defective products or shipping issues..
Kualifikasi: Diploma (D3) or Bachelor's Degree (S1) in any major (Communication Science, Management, or Language Studies preferred).; Minimum 1–2 years of experience as a Customer Service, E-commerce Admin, or Chat Agent.; Proficient in operating marketplace store dashboards (Shopee, Tokopedia, TikTok Shop) and integrated chat applications or CRM modules.; Excellent written communication skills (polite, empathetic, persuasive, typo-free).; Must possess adequate personal work equipment (stable laptop/PC) and reliable high-speed internet.; Basic English proficiency.; Willing to work on a shift schedule (including weekends or national holidays)..
Tanggung jawab
- Serve and interact with customers online across various digital channels.
- Handle product and order inquiries.
- Respond to customer messages, inquiries, and complaints promptly.
- Provide information regarding garment product details, size charts, stock, and delivery.
- Verify and process customer complaints regarding defective products or shipping issues.
Kualifikasi
- Diploma (D3) or Bachelor's Degree (S1) in any major (Communication Science, Management, or Language Studies preferred).
- Minimum 1–2 years of experience as a Customer Service, E-commerce Admin, or Chat Agent.
- Proficient in operating marketplace store dashboards (Shopee, Tokopedia, TikTok Shop) and integrated chat applications or CRM modules.
- Excellent written communication skills (polite, empathetic, persuasive, typo-free).
- Must possess adequate personal work equipment (stable laptop/PC) and reliable high-speed internet.
- Basic English proficiency.
- Willing to work on a shift schedule (including weekends or national holidays).
Informasi lowongan
- Tipe pekerjaan
- Part-time
- Pendidikan
- D3
- Gaji
- Negosiasi