Deskripsi pekerjaan
The Customer Care Specialist is responsible for managing customer feedback, inquiries, and support requests across multiple channels, including hotline, social media, and email. This role is vital for maintaining high levels of customer satisfaction by providing timely resolutions to issues and proactively updating customers on their concerns. The specialist will record and manage customer insights to help improve service quality and product offerings. The role requires a professional who can handle high volumes of inquiries with empathy and efficiency, and who is willing to work in a flexible shift-based environment, including weekends and public holidays.
Tanggung jawab: Receive feedback, inquiries, and support requests through various channels; Support the resolution of issues throughout the customer service experience; Coordinate the handling of customer complaints and monitor the resolution process; Proactively respond to customers and provide updates regarding complaint resolution; Record, organize, and manage customer opinions and feedback; Identify recurring customer issues and provide insights to improve service quality; Propose customer care and retention initiatives; Work closely with internal teams to ensure customer concerns are addressed.
Kualifikasi: Minimum Diploma (D3) in any major; Able to communicate in English, both written and verbal; Previous experience in the ride-hailing industry is preferred; Strong communication and problem-solving skills; Able to handle customer complaints professionally and empathetically; Comfortable working with multiple communication channels; Willing to work in shifts, including weekends and public holidays.
Tanggung jawab
- Receive feedback, inquiries, and support requests through various channels
- Support the resolution of issues throughout the customer service experience
- Coordinate the handling of customer complaints and monitor the resolution process
- Proactively respond to customers and provide updates regarding complaint resolution
- Record, organize, and manage customer opinions and feedback
- Identify recurring customer issues and provide insights to improve service quality
- Propose customer care and retention initiatives
- Work closely with internal teams to ensure customer concerns are addressed
Kualifikasi
- Minimum Diploma (D3) in any major
- Able to communicate in English, both written and verbal
- Previous experience in the ride-hailing industry is preferred
- Strong communication and problem-solving skills
- Able to handle customer complaints professionally and empathetically
- Comfortable working with multiple communication channels
- Willing to work in shifts, including weekends and public holidays
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- D3
- Gaji
- Negosiasi