Deskripsi pekerjaan
CV Sonokembang Harum Jaya is seeking a professional Captain Service to join our team in East Jakarta. As a Captain Service, you will hold a leadership position on the restaurant floor, responsible for overseeing and directing the service team to ensure an exceptional dining experience. You will manage the service flow, coordinate with the kitchen and bar teams, and ensure that all service standards are met to create an elegant and professional atmosphere for every guest. Your duties include welcoming guests, managing reservations, handling special requests, and resolving customer complaints professionally. You will also be responsible for training new staff, monitoring team appearance and etiquette, and reporting operational issues to management. This role requires a candidate with extensive experience in the hospitality industry, strong leadership capabilities, and the ability to remain calm and professional in a fast-paced environment.
Tanggung jawab: Lead and supervise the server team to provide consistent, fast, and professional service; Welcome guests, direct them to tables, and ensure comfort; Manage service flow on the restaurant floor, coordinating with kitchen and bar teams; Handle special customer requests and resolve complaints; Ensure team compliance with cleanliness, appearance, and work ethics standards; Verify order accuracy and food/beverage presentation; Manage reservations and walk-in guests to maximize restaurant capacity; Train and mentor new team members; Report operational issues and provide feedback to management.
Kualifikasi: Minimum 5 years of experience as a Captain Service, Head Server, or in a service leadership position within the hospitality or restaurant industry; Deep knowledge of restaurant service protocols, formal etiquette, and international customer service standards; Strong leadership skills with team management capabilities; Ability to motivate employees; Excellent verbal and non-verbal communication skills in Indonesian (English proficiency is preferred); Ability to remain calm and professional in busy or urgent situations.
Tanggung jawab
- Lead and supervise the server team to provide consistent, fast, and professional service
- Welcome guests, direct them to tables, and ensure comfort
- Manage service flow on the restaurant floor, coordinating with kitchen and bar teams
- Handle special customer requests and resolve complaints
- Ensure team compliance with cleanliness, appearance, and work ethics standards
- Verify order accuracy and food/beverage presentation
- Manage reservations and walk-in guests to maximize restaurant capacity
- Train and mentor new team members
- Report operational issues and provide feedback to management
Kualifikasi
- Minimum 5 years of experience as a Captain Service, Head Server, or in a service leadership position within the hospitality or restaurant industry
- Deep knowledge of restaurant service protocols, formal etiquette, and international customer service standards
- Strong leadership skills with team management capabilities
- Ability to motivate employees
- Excellent verbal and non-verbal communication skills in Indonesian (English proficiency is preferred)
- Ability to remain calm and professional in busy or urgent situations
Informasi lowongan
- Tipe pekerjaan
- Contract
- Gaji
- Rp 4.500.000 – Rp 5.000.000 per month