Assistant Villa Manager

Deskripsi Pekerjaan

Kualifikasi

• Diploma or Bachelor's degree in Hospitality, Tourism, Hotel Management, or a related field is preferred
• Fresh graduates are welcome to apply
• Previous internship or work experience in hotels, villas, or hospitality is an advantage
• Passionate about hospitality and guest service
• Strong communication and interpersonal skills
• Good organizational skills with attention to detail
• Willing to learn, take initiative, and work in a fast-paced environment
• Able to communicate in English (spoken and written)
• Proficient in Microsoft Office; familiarity with hospitality systems is a plus
• Willing to work on a flexible schedule, including weekends and public holidays

Tanggung Jawab

• Assist the Villa Manager in overseeing the day-to-day operations of assigned villas, including housekeeping, maintenance, pool, and garden teams
• Support guest arrivals, departures, and assist in resolving guest requests or concerns in coordination with the Guest Relations team
• Conduct routine inspections to ensure villas are clean, well-maintained, and ready for guest arrivals
• Monitor inventory of amenities, linens, and operational supplies, ensuring stock is properly recorded and replenished
• Assist in preparing daily reports, operational checklists, and maintenance records
• Supervise operational staff during the Villa Manager's absence and ensure daily tasks are completed according to company standards
• Ensure all team members follow company SOPs, hygiene standards, and operational procedures
• Report maintenance issues and follow up until all repairs have been completed